Ask a new question

Issues with Webcam

I'm attempting to utilize my webcam but it isn't listed under imaging devices; it is under cameras.  Under Imaging devices is my printer with scanner.  I've been searching the internet but none of the options offered have worked.  For a while I was getting a message that stated it was in use by another app when I attempted to utilize it, even though no other apps were open. Now, I have nothing.   My computer stats are listed below:

Image

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

In All apps list is Camera.  Have you tried that?
-----------
If this answers your question - Then mark it so. Then others may find it.
---------------
Around computers
since 1952
lacrumb

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi An_Love1,

I am an independent advisor and hope to help you out with this.

HP offers a few troubleshooting steps that you can try to take: https://support.hp.com/ca-en/document/c03430151

Can you let us know what program you are trying to use with the webcam? Also, if you had the specific model of your computer available I could link you to the HP driver page to try to re-install the webcam drivers.

I hope this has helped you. If this is not what you are looking for, please reply and let us know and we would be happy to look into providing some different suggestions!

Regards,
-Ashton

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello- Yes, I've ensured that the camera was on and that apps could access it.  

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I was utilizing Chrome attempting to sign onto HireVue.  When the check is run to ensure there is video and audio connectivity, I get the message that another application is utilizing the camera.  The system is the HP Pavilion 24 xa0115st

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thank you.  I did come across the HP site you've provided and tried some of the remedies offered.  I tried the suggestions to reinstall the webcam software and the one that spoke about the WebCam not being listed under imaging devices in Device manager. 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi An_Love1,

Thanks for providing the extra information.

Could you try the following website and press the "play" button in the black square - in Chrome, it will generally pop up when webcam access is requested. If you hit Allow, your picture should appear. If you hit Block, the box will say "Camera not authorized. Please check your media permissions settings."

https://www.onlinemictest.com/webcam-test/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Another option is to try a different browser such as Microsoft Edge to see if it performs any differently.

I could not find any drivers specifically for your model on HP's website: https://support.hp.com/ca-en/drivers/selfservic...

This video from HP may be helpful if you haven't already tried these steps: https://www.youtube.com/watch?v=RhaveEmhsbA


If the webcam was working before, you may wish to try and perform a System Restore to that point in time.

Regards,
-Ashton

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

The image devices that are listed in Device Manager ar the scanners and Printers that have scanners.  They are not rhe regular cameras that can de installed on laptops and tablets and those that are plugged in with USB.
-----------
If this answers your question - Then mark it so. Then others may find it.
---------------
Around computers
since 1952
lacrumb

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I did try the video, unfortunately, it doesn't show anything.

I tried the reinstall of the webcam driver but there isn't one listed under imaging devices.  I'm unsure why or where to find it since there's nothing listed on HP's website for this computer. 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks for confirming that, I will ask other experts to chime in to see if they are able to come up with other suggestions.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info

Last updated February 27, 2025 Views 5,759 Applies to: