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Issue with Microphone Volume with Intel SST on Windows 11 24H2

Hello everyone,

I’m using a ThinkPad X1 Extreme Gen 5 and recently ran into an issue after upgrading to Windows 11 version 24H2. The microphone volume is incredibly low, making voice communication nearly impossible on apps like Discord or during calls.

After thorough troubleshooting, including reinstalling Windows, I identified the problem: a compatibility issue between Windows 11 24H2 and Intel Smart Sound Technology (SST) audio drivers. The "Audio Enhancements" option, typically found under System > Sound > Microphone Properties, is also missing in this version.

When I revert to Windows 11 version 23H2, the microphone works perfectly, and the "Audio Enhancements" option reappears. However, updating to 24H2 causes the issue to resurface, which aligns with previous reports of Intel SST causing compatibility problems on Windows 11.

I submitted feedback through the Feedback Hub app, but I haven’t received any updates or acknowledgment yet. For now, I’ve reverted to version 23H2, but I hope Microsoft and Intel can address this with a driver update or patch soon.

If anyone has found a workaround or has more information, please share it here.

Thank you!

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Same issue here:

New Lenovo Thinkbook ( 6 months old)

W11 Pro 24H2: OS 26100.2605

"No Audio Device detected in Recorder"

Microphone test: nothing...

Updated

Uninstalled, Reinstalled

Reinstalled again

Rolled back latest updates

SFC: no issues

DISM restore: no issues

Not willing to do repair install unless fix guaranteed.

This issue is all over the web with nil obvious solutions..

MS<>Lenovo<>Intel: needs a fix please

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Hi

Welcome to Microsoft community.  

Thank you for taking the time to share your experience and feedback regarding the microphone volume issue with Intel SST on Windows 11 version 24H2. We truly appreciate your diligence in troubleshooting and providing such detailed information, which is invaluable for us to understand and address these types of compatibility issues.

We're glad you utilized the Feedback Hub to report this problem, as this is the most effective way for us to gather insights directly from users like you. We appreciate your patience and understanding while we work on these matters.

While we don't have specifics to share at this time, we encourage you to keep an eye out for future updates that might address this issue. Your support and understanding are greatly valued, and we look forward to improving the user experience in upcoming releases. Thank you once again for your contribution to the Windows community.

Best regards  

Derrick Qian | Microsoft Community Support Specialist

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Thank you for submitting a problem report. Please grab a link from Feedback Hub > Feedback > My feedback > (problem report) > Share and post it here

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I seem to have the exact same issue.

Also Lenovo X1 Extreme Gen5. Windows 11 Pro. Just updated it last week (after delaying it for some weeks >.<) and suddenly next meeting I had, nobody could understand what I was saying because of low mic volume.

If I use another device, like plugging in 3,5 jack in-ears with a mic in the wire, it all works correct. It is just the build in Intel smart array that sounds very low.

I tried updating to the latest preview :


2025-01 Cumulative Update Preview for Windows 11 Version 24H2 for x64-based Systems (KB5050094)
Successfully installed on ‎02/‎02/‎2025

But this did now help.

For me the problems started after :

2025-01 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5050021)

2025-01 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 (KB5049624)

Successfully installed on ‎23/‎01/‎2025

Have been uninstalling and re-installing all kinds of audio related drives for a few hours no, but can't seem to get it fixed.

Device info :
Image

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Have similar issue with Lenovo P15s Gen 1 + USB C Dock.

Microphone on jack does not work anymore. Doesn't matter if I plug into docking station or directly to laptop.

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Hi,

Sorry for answering late. Here's the link to the problem report :

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Same issue with the ThinkPad X1 Extreme Gen 5 - started at the end of 2024. MS Teams via APP microphone is soft but via Browser has no issue.

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I have been on a support call (via chat) for over 8 hours on Monday Tuesday and Wednesday - so over 20 hours

I've had to totally rebuild my machine losing all installs and data and guess what-

They can't resolve it.

Taking it back to Windows 11 clean install got everything working fine by the time we get to Windows 11 2024H2 microphone has zero volume when audio enhancments switched off.

Surely between Microsoft and Intel they can fix this....

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Lenovo X13 Gen 3 has this issue too
Testing internal mic and external mic founds issue both

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Hi Jack,

Do you have any news regarding this problem?

Thanks in advance for your answer.

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Last updated April 25, 2025 Views 2,756 Applies to: