Is Pcfix247.com scam or not

Hi Vinh,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

No unfortunately they are not. Have you given them remote access to your computer?

Yes, they had remote access. They were very good. Showed Microsoft web page pages with photos of Microsoft techs and that I supposedly was talking to with certifications. I canceled the credit card, did the ftc report, and am running the Microsoft malicious software removal tool.

Randy

Via Bruce Hagen's post from here:
https://answers.microsoft.com/en-us/protect/for...

If you allowed remote access, you do have issues. Now you must consider everything on your computer has been compromised. Passwords, PIN numbers, financial account information. A clean install of Windows is the best option and what I would do myself. See the following and decide if you want to tempt fate not knowing what they may have installed on your computer.

From Quietman, see: I have been hacked...What should I do?
http://www.bleepingcomputer.com/forums/t/407147...

And this from the FTC:

Tech Support Scams
https://www.consumer.ftc.gov/articles/0346-tech...

Next, follow the instructions here even if the pop up is gone.
http://malwaretips.com/blogs/remove-tech-suppor...

Also run this tool.

SuperAntiSpyware (Free version)
http://www.superantispyware.com/

Please read:

PSA: Tech Support Scams Pop-Ups on the Rise
https://blog.malwarebytes.org/fraud-scam/2014/1...

Breaking down a notably sophisticated tech support scam M.O.
https://blogs.technet.microsoft.com/mmpc/2017/0...


Disclaimer:
There are links to non-Microsoft websites which would provide accurate and safe information. Watch out for ads on the websites which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

I am following your suggestions.

Thanks

Your welcome. We are here to help if you need.