Question

Q: IRQL_NOT_LESS_OR_EQUAL Windows 7 Blue Screen Error.

Hi, recently I have been getting the blue screen and I thought it was a virus at first. Then I started searching on the internet on what it was, turning out to be a hardware problem.

 

Here is what the screen says: Problem has been detected blah blah blah... IRQL_NOT_LESS_OR_EQUAL, Check if hardware is installed blah blah. Technical Information (the codes that I need to give I am sure): STOP: 0x0000000A (0x000000000000000DC, 0x0000000000000002, 0x0000000000000001, 0xFFFFF80002c59055)

Any help on how to fix this I thank you in advance and it is greatly appreciated.

Answer

A:

It took me one year to figure out how to resolve it on Windows 7. Here is the solution:

Stop chrome.exe file from being started once Windows is loading (starting) drivers.

Cheers,

G. R. Roosta

<Link Removed>

Haha.  My father called me with this error on my mom's laptop. I googled the error and found this page. Having not understood most of what I saw, I scrolled the whole way through. Then I saw this one. I figured hey - I know how to do that. We'll give it a shot. So I had him boot into safe mode, click start, search for msconfig, click on that when it came up, click the Startup tab, scroll down to Google Chrome, and click the checkbox to remove the checkmark. He rebooted after that, and it's run fine since. Thank you G.R. Roosta :-)

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Answer

A:

Hi,

 

If you can't boot to either Windows or Safe Mode use a Windows disk to run Startup Repair and the other methods below to hopefully at least allow enough access to solve any remaining issues. If you don't have a Windows 7 disk the methods to make a Repair Disk is below. Be sure to read the KB and Faultwire articles as well as the rest of this troubleshooter.

============================================

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.
http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

Adding files to your OneDrive
http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/share-file-folder

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


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BCCode: 0A     0x0000000A

Check these KB's

Error message on a blue screen on a computer that is running Windows 7 or Windows Server 2008 R2: "STOP: 0x0000000A"
http://support.microsoft.com/kb/979444

Stop error message on a computer that is running Windows 7 or Windows Server 2008 R2 and that has iSCSI storage: "0x0000000A"
http://support.microsoft.com/kb/979711

Those and 12 other KB Articles are available
http://support.microsoft.com/search/default.aspx?mode=a&query=0x0000000A&spid=14019&catalog=LCID%3D1033&1033comm=1&res=10

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Drivers could be at fault however disk issues or antivirus/antispyware/security products are just as likely to be the root cause as they can force a driver to corrupt or go out of bounds. The video driver or something affecting it would be very suspect.

Be sure the drivers, BIOS, and low level chipset drivers are all updated by manually checking at the System maker and device makers's sites.

Below I will post a generic bluescreen troubleshooter and in the next message how to update drivers and BIOS as well as do memory checks.

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BCCode: 0A     0x0000000A  <-- read this link
http://www.faultwire.com/solutions-fatal_error/IRQL-NOT-LESS-OR-EQUAL-0x0000000A-*1025.html


BCCode: 0A     0x0000000A
https://msdn.microsoft.com/en-us/library/ff560129%28v=VS.85%29.aspx?f=255&MSPPError=-2147217396


Here is a debugging example: (See this link)
http://msdn.microsoft.com/en-us/library/ff560129(v=vs.85).aspx

=======================================================

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows. TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.
http://www.nirsoft.net/utils/my_event_viewer.html

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This is an excellent tool for posting Blue Screen Error Information


BlueScreenView scans all your minidump files created during 'blue screen
of death' crashes, and displays the information about all crashes in one
table - Free
http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

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Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228


The log might give you the answer if there was a corrupted driver. (Does not tell all the possible driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

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Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm


How to Install a Device Driver in Vista Device Manager (also Windows 7) 
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html


How to stop Windows 7 automatically installing drivers
http://support.microsoft.com/kb/2500967


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How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html


How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html


How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.
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Rob Brown - Microsoft MVP <- profile - Windows Experience : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Views: 188,196 Last updated: July 19, 2018 Applies to: