IRQL_NOT_LESS_OR_EQUAL Lenovo Legion PC

So my PC randomly threw a BSOD with IRQL_NOT_LESS_OR_EQUAL. Here are some details.

Reliability monitor reports

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Source

Windows

Summary

Shut down unexpectedly

Date

‎8/‎3/‎2024 10:13 AM

Status

Not reported

Problem signature

Problem Event Name: BlueScreen

Code: a

Parameter 1: 592bbf30a0

Parameter 2: 2

Parameter 3: 0

Parameter 4: fffff8065360a636

OS version: 10_0_19045

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19045.2.0.0.768.101

Locale ID: 1033

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Source

DAX3API.exe

Summary

Stopped working

Date

‎8/‎3/‎2024 10:13 AM

Status

Report sent

Description

Faulting Application Path: C:\Windows\System32\dolbyaposvc\DAX3API.exe

Problem signature

Problem Event Name: BEX64

Application Name: DAX3API.exe

Application Version: 3.20501.517.0

Application Timestamp: 5d5e6824

Fault Module Name: DAX3API.exe

Fault Module Version: 3.20501.517.0

Fault Module Timestamp: 5d5e6824

Exception Offset: 0000000000112ed1

Exception Code: c0000409

Exception Data: 0000000000000007

OS Version: 10.0.19045.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 8168

Additional Information 2: 8168de81e514b2636a2522c9de32405b

Additional Information 3: 0c46

Additional Information 4: 0c46d080fd7e6c8c0d6eb3d7b5ce49e7

Extra information about the problem

Bucket ID: 9d84de9686e06437b3a9c3b3c261b9a5 (1416878734612478373)

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Description

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x000000592bbf30a0, 0x0000000000000002, 0x0000000000000000, 0xfffff8065360a636). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 79566ea0-a864-4ecf-8248-718e2c541396.

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Description

The previous system shutdown at 10:08:16 AM on ‎8/‎3/‎2024 was unexpected.

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Minidump file:

What caused the crash? I tried to analyze the minidump, but I couldn't understand what was what. Please help.

Answer
Answer
Hello, I'm here to help.

Your dump file shows that "Qustodio" caused the crash. Please try uninstalling the software.
[The following is not reply]
If you do not respond for a long time, I may stop following up.
如果您长时间未回复,我可能停止跟进。

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Question Info


Last updated March 27, 2025 Views 35 Applies to: