Internet not working laptop, but works for everything else

Okay so my internet has been working perfectly fine, but all of a sudden I disconnected and I assumed it was a router problem so I resetted it. I was still not connected to the internet, but everything else that requires internet connection (my brother's laptop, iPad, phone...etc.) they all have connection. Everything except my laptop. This is what it looks like:

http://gyazo.com/d286f212891c9b782a0c00c...

Also when I go to Device Manager:

http://gyazo.com/f2160cd5c34c15d306284f4...

Nothing really looks wrong to me? No yellow triangles or anything. Why is my internet not working?

By the way, I am currently connected to my phone's private hot spot, if anyone is wondering why it may display any Apple information.

Also this is what shows up when I type into the command prompt ipconfg /all :

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Denise>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Denise-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Apple Mobile Device Ethernet
Physical Address. . . . . . . . . : BE-52-B7-01-08-BD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4980:87b3:9502:ff48%20(Preferred)
IPv4 Address. . . . . . . . . . . : 172.20.10.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.240
Lease Obtained. . . . . . . . . . : Saturday, November 30, 2013 11:48:31 PM
Lease Expires . . . . . . . . . . : Sunday, December 01, 2013 11:34:07 PM
Default Gateway . . . . . . . . . : 172.20.10.1
DHCP Server . . . . . . . . . . . : 172.20.10.1
DHCPv6 IAID . . . . . . . . . . . : 700338871
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-35-49-BB-40-25-C2-6B-D1-5...

DNS Servers . . . . . . . . . . . : 172.20.10.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) WiMAX 6150
Physical Address. . . . . . . . . : 64-D4-DA-61-54-B9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : 40-25-C2-6B-D1-55
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 40-25-C2-6B-D1-55
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : B8-70-F4-D7-FB-80
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 6150
Physical Address. . . . . . . . . : 40-25-C2-6B-D1-54
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Hamachi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hamachi Network Interface
Physical Address. . . . . . . . . : 7A-79-19-A4-5F-F2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2620:9b::19a4:5ff2(Preferred)
Link-local IPv6 Address . . . . . : fe80::dc51:6332:1e52:cc05%28(Preferred)
IPv4 Address. . . . . . . . . . . : 25.164.95.242(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Saturday, November 30, 2013 11:43:32 PM
Lease Expires . . . . . . . . . . : Sunday, November 30, 2014 11:43:32 PM
Default Gateway . . . . . . . . . : 2620:9b::1900:1
25.0.0.1
DHCP Server . . . . . . . . . . . : 25.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 846887380
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-35-49-BB-40-25-C2-6B-D1-5...

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%

If any other information is needed please let me know.

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Replies (1)

A. User

Hi Deniseb,

I suggest you to follow the below mentioned steps and check if it helps.

Method 1:

I suggest you to remove all the wireless networks listed and then reboot the computer and try connecting to verify if that fixes the issue.

Follow the steps mentioned below to help resolve the issue.

a. Click Start and select Control Panel.

b. Open Network and Sharing Center.

c. Click Manage Wireless Networks.

d. Remove all wireless network listed in this list.

e. Restart computer and reconnect to your wireless network.

Method 2:

Additionally you may uninstall and re-install wireless network adapter from Device Manager to be on a safer side.

To uninstall the wireless connection from Device Manager,

a. Click Start, type Device Manager in the Start search box and hit Enter.

b. Locate Network adapters and expand the same.

c. Select the wireless connection, right-click and select Uninstall.

d. Restart the computer, if prompted.

Drivers should get installed automatically after restarting the computer.

Now, you may install the latest wireless drivers and check if that fixes the issue.

If you're facing issues connecting to a wireless network, I'd recommend updating the firmware of your router as well as updating your wireless network adapter's drivers.

The majority of connection problems within Windows 7 have been solved by installing the latest driver for the wireless network adapter obtained from the manufacturer. Download and install the Windows 7 compatible drivers and check if the issue gets fixed.

Refer the following Microsoft article for more information on updating drivers: Update drivers: recommended links.

http://windows.microsoft.com/en-US/windows7/Update-drivers-recommended-links

You can also refer to the below mentioned articles for more information.

Why can’t I connect to a network?

http://windows.microsoft.com/en-US/windows7/cant-connect-to-a-network

Setting up a wireless network

http://windows.microsoft.com/en-us/windows7/setting-up-a-wireless-network

Wired and wireless network problems

http://windows.microsoft.com/en-US/windows/network-connection-problem-help#network-problems=windows-7&v1h=win81tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Wireless networking: frequently asked questions

http://windows.microsoft.com/en-us/windows7/wireless-networking-frequently-asked-questions

Hope this resolves the issue. If this issue persists, then please do get back to us with the results of the above methods and with all the additional information. We will be glad to help you further.

Internet not working laptop, but works for everything else

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