INTERNAL_POWER_ERROR resuming from sleep on 1809

Since installing 1809, I can't use sleep mode.  When waking up, it consistently BSODs with INTERNAL_POWER_ERROR.  I've ensured all drivers and BIOS are current.  And, in any case, this wasn't a problem before installing 1809.  Anyone else having these kind of problems?  Thoughts?

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi Stache9, to diagnose the underlying issue, I need to analyse your Mini-dump file(s):

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Zip up the contents of that folder

If you have problems zipping those files, copy them out onto your Desktop and zip them from there

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello, A pleasure to help you.

I must tell you that the problem that occurs after the update is known and the Microsoft team is in the process of investigation, since several users have reported this incident.

"We have paused the implementation of the Windows Update October 10, 2018 (version 1809) for all users while investigating isolated user reports that are missing some files after the update.
Microsoft employs a gradual implementation scheme, and not all Windows 10 users have received their last six-month update of the operating system. "

https://support.microsoft.com/en-us/help/446461...

They suggested that you follow the Workaround steps that Microsoft requests to know about your incident described in the previous article.
 
Please let me know if the information was useful or if you need to continue with my support.

Greetings Dayamis

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

We need log files(called dump files) that tell us what lead to crash.
Please share them with us for a better analysis of the problem. Instructions can be found here:
https://answers.microsoft.com/en-us/windows/for...
Please let us know if you need any assistance about posting dump files.
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

minidump is at https://1drv.ms/u/s!At_drL4iSZFDq180bFCjpSrkaWol

thanks!

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks, but this doesn't seem to address my problem.  I did not have any issues installing 1809, and I did not have the missing files problem.  The problem is that I can't use sleep mode anymore, as it invariably BSODs with INTERNAL_POWER_ERROR (a0).  I haven't been able to ascertain if anyone else is having this specific problem with 1809.

The link to the minidump is https://1drv.ms/u/s!At_drL4iSZFDq180bFCjpSrkaWol

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Do you have a Samsung NVMe disk installed? I read on another forum that this could be an issue. I experience the same bluescren on wakeup on my Thinkpad t470s and just upgraded the NVMe-Driver to the newest version.  No Bluescreens yet. So try to update or uninstall the Samsung NVMe driver.

5 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Yes, I have 2 Samsung NVMe SSD 960s installed.  The NVMe driver was 2.3.0.1709 and I just updated it to 3.0.0.1802.

Since I wasn't getting anywhere with this problem, I already reverted from 1809 back to 1803 and have had no sleep problems since.  So it definitely seems to be related to 1809.


I'm reluctant to re-install 1809 yet to test if this fixes the sleep problem.  I think maybe I'll wait awhile for any other 1809 weirdness to shake out.

Thanks for the suggestion...this is the best idea I've heard yet and definitely sounds plausible!

cheers, stache

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Yes, I have 2 Samsung NVMe SSD 960s installed.  The NVMe driver was 2.3.0.1709 and I just updated it to 3.0.0.1802.

I also upgraded from a 2.3 version to 3.0.0.1802.

Still no blue screens. Before I had them at least once a day.

I guess there is a reason why Lenovo doesn't ship the Samsung driver. Therefore it isn't updated by Lenovo Vantage. But I don't understand why Windows Update doesn't update the driver...

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,
I have the same problem, however I have already the latest Samsung NVMe driver installed.

Here is my minidump file: https://1drv.ms/u/s!AhUgGkWFbeK_qyTYCFG-u1JEYM5e.

Best regards,

Lukasz

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I just went through the same problem. My computer would crash when I wake from sleep. This is also with the latest Windows 10 (1809 build 17763.194) and the latest Samsung NVME driver (re-downloaded from their site today).

I had to uninstall the Samsung driver and boot into Safe Mode to flip back to the MS NVME drivers and the problem seems to have stopped.

5 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated November 14, 2020 Views 4,967 Applies to: