Internal microphone is not working

I have an HP 15-bw0xx, 2 days ago my Realtek microphone has stopped working, I've troubleshot it and my PC thinks everything is all good and nothing is wrong with it. I've tried updating it but it has the best updates, everything I've checked said there is nothing wrong with it, yet no one can hear me. Does anyone seem to know the problem?
Hello dulcents,

I'm John an Independent Advisor and a Microsoft user like you. I am here to work with you in this issue and I'll be glad to help you? With regards with your concern. I understand you have a problem with microphone not working. Did you try to connect a headset with microphone then check if it's working.


Let apps access the microphone
Start button, and then select Settings > Privacy > Microphone . Then turn on Allow apps to access your microphone.

Run the Windows Troubleshooter
Settings > Update & Security > Troubleshoot. Select the “Recording Audio” troubleshooter, click “Run the Troubleshooter,” and follow the instructions on your screen.

Please check this article if it helps

Fix: My Microphone Doesn’t Work on Windows 10
https://www.howtogeek.com/395296/fix-my-microph...


I hope this helps! Kindly inform me if my suggestions does not solve the problem. I can provide another solution for you to try.


Sincerely

John DeV
Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
I hope you can respond to me within two days, I would appreciate it. This will allow me to see and be notified of your response.

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Hello dulcents,

I'm John an Independent Advisor and a Microsoft user like you. I am here to work with you in this issue and I'll be glad to help you? With regards with your concern. I understand you have a problem with microphone not working. Did you try to connect a headset with microphone then check if it's working.


Let apps access the microphone
Start button, and then select Settings > Privacy > Microphone . Then turn on Allow apps to access your microphone.

Run the Windows Troubleshooter
Settings > Update & Security > Troubleshoot. Select the “Recording Audio” troubleshooter, click “Run the Troubleshooter,” and follow the instructions on your screen.

Please check this article if it helps

Fix: My Microphone Doesn’t Work on Windows 10
https://www.howtogeek.com/395296/fix-my-microph...


I hope this helps! Kindly inform me if my suggestions does not solve the problem. I can provide another solution for you to try.


Sincerely

John DeV
Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I've tried this but It still says there's nothing wrong. Could you provide another solution?

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Hello dulcents,

Thank you for updating me that information. I'm sorry it didn't resolve the issue.

Please try to Perform a System Restore on an earlier date which everything was still working properly.

Press Start.
Search for Create a restore point, and click the top result to open the System Properties experience.
Click the System Restore button.
Click the Next button.
Select the restore point that you want to use on your computer. You can check the box "Show more restore points"
Click Next then Finish


Sincerely

John DeV
Independent Advisor
I hope you can respond to me within two days, I would appreciate it. This will allow me to see and be notified of your response.

1 person found this reply helpful

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Sorry this didn't help.

Great! Thanks for your feedback.

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Last updated April 18, 2025 Views 3,238 Applies to: