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Internal error occurred Scanner driver will be closed Code:5,202,254

I have a Canon Canoscan 9000F scanner which I recently attempted to bring back into use after over a year of inactivity.  When I took the scanner offline it was working perfectly.  Today, I connected the scanner to my computer and attempted to scan a photo and received the above error message.  I uninstalled all software that came with the hardware, including the drivers and reinstalled using the disc that came with the scanner.  I then searched for and installed the updates for the software and the drivers and verified in devices that the computer is recognizing the hardware.  I have Windows 7, 64 bit.

I ran Microsoft Fix It and received the following message, "Issues Found: Hardware changes might not have been detected",  Fix Status: Detected !"  Apparently Mr Fix It is at lunch as nothing was done, the issue has not been resolved. 

Any assistance would be greatly appreciated.  Thanks!!

Hello Rick,

Thank you for posting your question on Microsoft Community.

I would like to know some information about the issue so that we could help you better.

Which Microsoft Fixit did you run when you say, "I ran Microsoft Fix It and received the following message"?

I would suggest you to try following methods and check if it helps.

Method 1:
Run this Microsoft Fixit and check the issue.
Hardware devices are not working or are not detected in Windows
http://support.microsoft.com/mats/hardware_device_problems

If it does not help, then use method 2.

Method 2:
Install the  drivers in compatibility mode and check.
Refer:
Make older programs run in this version of Windows
http://windows.microsoft.com/en-us/windows/make-older-programs-run#1TC=windows-7

If issue still persists, use article in method 3.

Method 3:
Use suggestions provided in this article.
Tips for fixing common driver problems
http://windows.microsoft.com/en-us/windows/tips-fixing-common-driver-problems#tips-fixing-common-driver-problems=windows-7

Also, refer to suggestions from David Witteried replied on January 29, 2010.
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/canon-mp-navigator-stopped-working-with-scanner/1e2e2075-897f-4066-8ae7-5c9c487bb198


I hope this information helps.

Please do let us know if you need any further assistance.

Thank you

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Ratandeep.

thank you for your response.  The Microsoft fixit that I used was the same as the link you provided.  I ran it again but it did not resolve the issue.  Here is the report details and I will try your other suggestions:

Hardware and Devices Publisher details
Issues found
Hardware changes might not have been detected
Hardware changes might not have been detected
 Detected
Scan for recent hardware changes
Succeeded
Issues checked
McAfee Inc. mfeapfk is not working properly
McAfee Inc. mfeapfk is not working properly
Windows has detected a problem with McAfee Inc. mfeapfk.
 Checked
Windows Update configured to never install drivers
Windows Update configured to never install drivers
Driver updates aren't automatically installed when detected by Windows Update.
 Checked
Issues found Detection details
6
 Hardware changes might not have been detected Detected
Scan for recent hardware changes
Succeeded
Scanning might find new devices attached to your computer and install them.
Issues checked Detection details
6
 McAfee Inc. mfeapfk is not working properly Checked
Windows has detected a problem with McAfee Inc. mfeapfk.
View device details
Not Run
View details about McAfee Inc. mfeapfk and check if there is a solution available.
6
 Windows Update configured to never install drivers Checked
Driver updates aren't automatically installed when detected by Windows Update.
Change Windows Update settings
Not Run
Change Windows Update settings so that driver updates are downloaded and installed automatically.
Detection details

Collection information
Computer Name:       RICK-PC
Windows Version:
6.1
Architecture:
amd64
Time:
Sunday, March 02, 2014 6:56:55 AM
Publisher details

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Ratandeep,

When I click on Start and enter "services.msc", the list of services does not include a WIA Driver.  I have downloaded the latest drivers from Canon but still there is not a WIA driver.  I am receiving an alert that indicates a WIA Driver is required for the scanner.

If Canon doesn't provide this driver, who does?

Again, thank you for your help.

Rick

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Hello Rick,

Thank you for keeping us updated on the status of the issue.

Please refer to suggestions from Jessen P replied on December 19, 2009 and check if it helps.
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/canon-scanner-4200f-missing-wia-driver/334622a8-286f-4545-8929-4f24698d8d5e

If it does not help, then I would suggest you to contact Canon support.

http://www.canon.com/support

I hope this information will be helpful.

Thank you

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Ratandeep,

Tried compatibility mode.  Canon MP Navigator, the scanner software, would not open.  So no fix under compatibility mode.  The scanner worked about a year ago under Windows 7, 64 bit before several updates from Microsoft.

Rick

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Hello Rick,

Thank you for your response.

I would suggest you to perform system restore and check the issue.

Refer:

System restore

http://windows.microsoft.com/en-IN/windows7/products/features/system-restore

Note: When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.

I hope it helps.

Thank you

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Last updated April 29, 2024 Views 2,212 Applies to: