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Installing Windows asked to verify identity fails

I am installing Windows 10 to replace Windows 7 on my daughter's laptop. I am being asked to verify identity, but it's not sending a code to the email address.

 

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Sign in to the Microsoft account website http://go.microsoft.com/fwlink/p/?LinkID=615757, and go to the Your info section.
Select Manage how you sign in to Microsoft.
Select Verify next to the email address, and then Send me verification email.


you could restart the process by opening your web browser then try signing to a Microsoft service such as Outlook.com

http://windows.microsoft.com/en-US/windows/outl...

Upgrading to Windows 10 should not require you to do that though. How are you initiating the upgrade?

Have you tried upgrading offline?

Please be advised some users are reporting issues with the Windows 10 1709 update. Make sure you backup before attempting to upgrade:

http://answers.microsoft.com/en-us/windows/wiki...


What is the make and model of your computer?

Have you checked the manufacturers website to determine compatibility?
Check this List to Determine if Your Computer is Compatible with the Windows 10 Fall Creators Update 1709
https://answers.microsoft.com/en-us/windows/wik...

perform the following tasks:
12 Things You Should Do Before Installing Windows 10 Creators Update (Version 1709)
https://www.groovypost.com/howto/prepare-comput...


How to download official Windows 10 ISO files
http://answers.microsoft.com/en-us/windows/wiki...

How to Upgrade to Windows 10 Creators Update version 1709 or Earlier Versions from Windows 7
https://answers.microsoft.com/en-us/windows/wik...
Best,
Andre
twitter/adacosta
groovypost.com

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I am using media creation tool

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Download the ISO directly using the following instructions:

https://windows10.help/blogs/entry/24-how-to-do...

then use Rufus to make a bootable copy:

https://answers.microsoft.com/en-us/windows/wik...
Best,
Andre
twitter/adacosta
groovypost.com

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Yes, but I am stuck in verify identity. How do I escape from that?

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Post a picture of what you are seeing on screen, because creating bootable media should not require identifying identity.
Best,
Andre
twitter/adacosta
groovypost.com

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Post a picture of what you are seeing on screen, because creating bootable media should not require identifying identity.

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You are in OOBE. You should power down, start again, but instead of trying to setup with a Microsoft Account, use a Local Account. Learn more:

https://www.groovypost.com/howto/setup-configur...
Best,
Andre
twitter/adacosta
groovypost.com

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Thanks

If I power down, I get this same verification screen when it starts again. How can I get past it?

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You need to perform a clean install and stay off the Internet while reinstalling.

Power on and off your computer three times
On the third time, your computer will boot into the Advanced Recovery environment
Click Advanced Options
Click Troubleshoot
Click Reset this PC
Click Keep my files
Choose your account
Enter your password
Click Continue
Click Reset
Best,
Andre
twitter/adacosta
groovypost.com

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Powering on and off makes no diference it always comes back with the same verify screen ! 

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Last updated May 15, 2024 Views 3,465 Applies to: