Installing Updates on Windows 8 (KB2807986) and (KB2781197) fail with Code 80070003

Hi,

Based on the description provided, you are getting an error message “80070003”when you try to install to install the updates.

1. Have you made any recent changes to the computer?

As security updates are failing, this could be caused by security programs installed on computer. I would suggest you to follow these steps for this particular error code and check.

Method 1:

I would suggest you to run Windows Update troubleshooter and check.

Follow these steps to run Windows Update troubleshooter.

a. Press Windows key + W and type troubleshooting.
b. Select Troubleshooting.
c. Select View All on the top left corner.
d. Run Windows update troubleshooter.

Method 2:

I would suggest you to remove the temporary files that Windows uses to identify updates for your computer.

Step 1: Stop Windows Update service

Follow these steps to stop Windows Update service.
a. Press Windows key + R and type “services.msc”.
b. Search for Windows Update service, right click on it and select Stop.

Step 2: Delete Temporary Update files

Follow these steps to delete temporary files.

a. Press Windows key+ E and double-click the local hard disk where Windows is installed.
b. Double-click the Windows folder, and then double-click the SoftwareDistribution folder.
c. Double-click the DataStore folder to open it, and then delete all files in the folder.
d. Click the Back button. In the SoftwareDistribution folder, double-click the Download folder to open it, delete all files in the folder, and then close the window.

Step 3: Start Windows Update service

Follow these steps to start Windows Update service.

a. Press Windows key + R and type “services.msc”.
b. Search for Windows Update service, right click on it and select Start.

Method 3:

http://www.microsoft.com/en-in/download/default.aspx

Hope it helps.

If the issue with installing updates persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

Hi,

I suggest you to perform the following steps and check if it helps.

Method 1:

I suggest you to disable the antivirus if you have any on the computer and check if it helps.


Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2:

Try to install the updates in Clean Boot and check if you still face the issue.

Place the computer in clean boot and check if the issue persists. You may follow the article mentioned to perform a clean boot.

Perform a Clean Boot

Follow the instructions (Step 1 for Windows 8) given in this link to perform a clean boot:

http://support.microsoft.com/kb/929135

Note: After performing the troubleshooting steps in clean boot, follow these steps to return the computer to Normal startup mode.

a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the General tab, click the Normal Startup option, and then click ock.
d) When you are prompted to restart the computer, click Restart.

If you face any Windows issues in future, let us know and we would be glad to assist you.