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Installing CanonMG2500 Printer PIXMA

I have been trying to install this for over two hours.  Keeps telling me check cord and turn on printer.  Both are done correctly.  Any ideas?

HI Candy,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Is there a light on the wifi, either blinking or constantly on? If it is, this means it is powered on.
Secondly, are you trying to configure it through WiFi or USB connection?
Sumit

Working on IST
Always include PC Specifications with the problem. Additionally, ensure all the latest quality updates have been installed.

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Hi,

That eror usually means you have a poor connection - try a different USB port and/or
a different USB cable. Be sure you are following the instructions to the letter as
printer installs can be very particular about whether the driver is installed before
or after the USN connection is made (and they are not all the same). Be sure you are
using a USB port during the install.

Canon MG2500 PIXMA - How to Install - Drivers - Troubleshooting and more
https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mg-series/pixma-mg2520/pixma-mg2520?tab=drivers_downloads

-------

As OEM Canon is responsible for the proper operation of the printer and their
supplied drivers. Check with Canon Support, their on-line documentation, and
drivers.

 Canon - Support and Drivers
http://www.usa.canon.com/cusa/support/consumer

Canon - Community & Forum
http://community.usa.canon.com/

Canon - Support - Contact Us
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Canon - Windows Support
http://www.usa.canon.com/cusa/consumer/products?pageKeyCode=windowsSupport

Canon - location confirmation page - printer could be from another region.
http://pdisp01.c-wss.com/os/

================================================

Windows 10 - Fix printer problems <- Printer troubleshooter
http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

Windows 10 Support
http://windows.microsoft.com/en-us/windows-10/support

Hope this helps.
------------------------------------------------------------------------------------------
Rob Brown - Microsoft MVP <- profile - Windows Experience : Bicycle - Mark Twain said it right.        

Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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With it plugged in and turned on is it appearing in Device manager?

Have you installed the printer using the disk and instructions that came with the printer?

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Around computers
since 1952
lacrumb

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thank you so much.  I tried a new cable and plugged it into one of my 3 usb ports.  Did not help at all.  I am stumped.  I guess I have to return this one tomorrow.  I am very disappointed.  I have an event coming up and cannot print my flyers.  Thanks Rob.

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Yes, to the t.  Step by step.  Going on 4 hours to install this.  Very disappointed.  Going to take it back tomorrow.  Thanks

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I have Spectrum for my internet and tried all 3 usb ports.  Then put a new printer cable and still did not work.  I am returning it tomorrow.  I am very disappointed.

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Hi,

Do you have access to another compute you could try to install it on as a test?

Be sure to check the installation instructions on the link I posted above as printers can be very picky about the order used.

Rob


Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Did it show in Device manager?
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lacrumb

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Last updated April 17, 2025 Views 545 Applies to: