Installing ActivID ActivClient x64 7.1 Causes Installation To Be Interrupted and "Rolling Back"

Disable driver signature enforcement.

You can hold down the Shift key while you click the “Restart” option in Windows. Go to Troubleshoot>Advanced Options>Startup Settings>Restart. At the startup setting menu, type “7” or “F7”. Log in and try install again. For ActivClient, it will warn you that it is not trusted. When you accept, it will install normally.

Thank you for the response. Instructions are clear and detailed. Trouble I had was something called "BitLocker" preventing the drive from being unlocked. I went ahead and found a way to turn it off for me to continue, and successfully, follow the instructions provided.

However, after attempting the install twice, the action still rolled back, the installation was unsuccessful.

Reached out else where for a solution. None yet. However, was able to create a log file to log all steps and information while the installation process took place. Hopefully someone reading this can make sense of it. Can't attach the .txt file, so I hope pasting it below will some out understandable. Just found out too there's a 60,000 character limit. Will make multiple replies to include all log data.

Site keeps popping error. Will try to include the rest of log later.

Forgot about Google drive document share. Log created 498 pages. Here's the log:

https://docs.google.com/document/d/1OsqkcrbZY0TXUZoZgtU4O90-FwGCIl3x-KgE75_58Lw/edit

RojasJ32,

Thank you for the suggestion.  I followed your instructions, but it didn't work.  Even with "Driver Signature Enforcement" disabled, installation failed with "Rolling Back Action:".

I found a few other methods to try and will report back the results.

To all,

I have resolved my installation.  The problem for me is that the ActivClient installation could not locate a smart card reader thus terminated the installation which caused Windows 10 to roll back the installation.

I tried the following steps with success to get ActivClient v7.1 to install:

1)  Downloaded and installed the smart card device driver for my vendor laptop (e.g., HP, Dell, etc) which I have an Alcore Micro USB Smart Card Reader.  I did this because my smart card wasn't appearing in the Device Manager.

2)  Inserted my smart card and checked the device manager that both the smart card reader and smart card appeared

3)  Leaving my smart card inserted, I installed ActivClient with success!!!

Not sure if it was the smart card driver or just an insertion of the smart card.

Hope this helps others with their "Roll back action:" issues during ActivClient installation.

My smart card reader is showing, I downloaded the driver, I had the reader and the card attached. I'm still getting a roll back error. There's another issue besides this. Thanks for the reply.

These were the instructions from an outside MS Community user:

So, to get to the command line...click start, type cmd and hit enter. (for reference you can also hit win+r, type cmd or win+x and select command prompt or hold shift and right click should bring up the option "open command window here) Some of those options have been replaced with powershell.. That's fine Once you're in the command prompt and the folder on the left is the same folder as the .msi file (use the cd

According to the same user, "This is where it fails:"

log>AssociateSmartCardsWithProduct|FBEG
log>GetProperty|INFO|Looking for property. {CustomActionData}
log>GetProperty|INFO|Property retrieved {1;C:\Program Files\HID Global\ActivClient\;C:\Program Files (x86)\HID Global\ActivClient\}
log>1
log>AssociateSmartCardsWithProduct|INFO|Feature MiniDriver is selected for installation
log>C:\Program Files\HID Global\ActivClient\
log>DetermineIfPlatformIsX64|INFO|Platform is x64
log>C:\Program Files (x86)\HID Global\ActivClient\
log>AssociateSmartCardsWithProduct|INFO|Will use {C:\Program Files (x86)\HID Global\ActivClient\}
log>InitContext|ERR|SCardEstablishContext failed {Value=0x8010001d}
log>StartMSService|INFO|Service: {SCardSvr}
log>StartMSService|INFO|Service is not stopped, nor stopping. Current state is  {Value=0x4}
log>InitContext|INFO|StartMSService SCardSvr succeeded
log>InitContext|ERR|SCardEstablishContext failed {Value=0x8010001d}
log>AssociateSmartCardsWithProduct|ERR|Failed to InitContext for SCard
log>AssociateSmartCardsWithProduct|FEND
CustomAction AIAssociateSmartCardsWithProductX86 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 08:20:48: InstallFinalize. Return value 3.
MSI (s) (44:E4) [08:20:48:256]: Note: 1: 2265 2:  3: -2147287035
MSI (s) (44:E4) [08:20:48:257]: User policy value 'DisableRollback' is 0
MSI (s) (44:E4) [08:20:48:257]: Machine policy value 'DisableRollback' is 0
MSI (s) (44:E4) [08:20:48:261]: Note: 1: 2318 2: 
MSI (s) (44:E4) [08:20:48:271]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1345471123,LangId=0,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (44:E4) [08:20:48:271]: Executing op: DialogInfo(Type=0,Argument=0)
MSI (s) (44:E4) [08:20:48:272]: Executing op: DialogInfo(Type=1,Argument=ActivID ActivClient x64)
MSI (s) (44:E4) [08:20:48:273]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (44:E4) [08:20:48:276]: Executing op: ActionStart(Name=AIAssociateSmartCardsWithProductX86,,)
MSI (s) (44:E4) [08:20:48:276]: Executing op: ProductInfo(ProductKey={BCE4067B-9B40-4316-9235-6A1EEAD55622},ProductName=ActivID ActivClient x64,PackageName=ActivID ActivClient x64 7.1.msi,Language=0,Version=117506048,Assignment=1,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,,PackageCode={4620775E-41CF-4443-AE64-22B262F9EFE7},,,InstanceType=0,LUASetting=1,RemoteURTInstalls=0,ProductDeploymentFlags=2)
MSI (s) (44:E4) [08:20:48:277]: Executing op: ActionStart(Name=AIAssociateSmartCardsWithProductX86Rollback,,)
MSI (s) (44:E4) [08:20:48:278]: Executing op: CustomActionRollback(Action=AIAssociateSmartCardsWithProductX86Rollback,ActionType=3393,Source=BinaryData,Target=DissociateSmartCardsFromProduct,)
MSI (s) (44:80) [08:20:48:282]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI4116.tmp, Entrypoint: DissociateSmartCardsFromProduct
log>DissociateSmartCardsFromProduct|FBEG
log>InitContext|ERR|SCardEstablishContext failed {Value=0x8010001d}
log>StartMSService|INFO|Service: {SCardSvr}
log>StartMSService|INFO|Service is not stopped, nor stopping. Current state is  {Value=0x4}
log>InitContext|INFO|StartMSService SCardSvr succeeded
log>InitContext|ERR|SCardEstablishContext failed {Value=0x8010001d}
log>DissociateSmartCardsFromProduct|ERR|Failed to InitContext for SCard
log>DissociateSmartCardsFromProduct|FEND
CustomAction AIAssociateSmartCardsWithProductX86Rollback returned actual error code 1603 but will be translated to success due to continue marking

I think mine might have had a different error:

Log2> (5:20:59 PM) RegisterSharedStore: [Begin]
Log2> (5:20:59 PM) GetSIDName: [Begin]
Log2> (5:20:59 PM) GetSIDName: get object=winmgmts:\\.\root\cimv2
Log2> (5:20:59 PM) GetSIDName: Executing query=Select * from Win32_Account where ((SID = 'S-1-5-11' or SID = 'S-1-5-18') and LocalAccount=True)
Log2> (5:20:59 PM) GetSIDName: Nb objects found=2
Log2> (5:20:59 PM) GetSIDName: objItem.Name=SYSTEM
Log2> (5:20:59 PM) GetSIDName: objItem.Name=Authenticated Users
Log2> (5:20:59 PM) GetSIDName: [End]
Log2> (5:20:59 PM) RegisterSharedStore: Browse COMAdminCatalog
Log2> (5:21:11 PM) RegisterSharedStore: catalog.GetCollection(Applications) failed with error -2147164145 (COM+ was unable to talk to the Microsoft Distributed Transaction Coordinator
)

This software is frustrating and not very user friendly. Hopefully Microsoft can take a look at this vendor and help them clean it up.