Hello all! Need help and need it now!
Had full windows 10 on my Alienware MX-15 for about a week. It ran very smooth, until today.
THE PROBLEM
1) There was an update that was auto-installed for windows 10 (not sure for what). Following the notification my mouse (Both mouse pad and external) would only work on desktop. Cursor would not toggle auto-hidden task bar. Cursor also did not work inside any windows that opened from any program (links, buttons, task bar, start menu).
2) Ran restore from last known config. That failed, and brought me back to my desktop, but mouse worked fine for an hour. Same problem happened again stated in 1.
3) Ran restore from last know config, loaded successfully, then upon startup failed. "Startup repair infinite loop" (Startup repair in Simplified Chinese NO CLUE WHY)
4)Brought me to a blue screen with different ways to repair windows. Went through each repair option, including mirrors, and usb restore (I do not have the restore disk). Every repair option failed.
5) Ran restore again stayed at 1% and battery died after 2 hours (still was at 1% upon PC dying). Tried to run windows again, now receiving:
"Operating system not found"
"PXE-E61 error Media Test Failure"
"PXE-m0f error exiting Intel Boot Agent"
STEPS TAKEN
1) Ran ALL options on startup repair
2) Was plugged in charging for most of the time during attempts for restore
3) Created a mirror file from my other laptop (Windows 10 trial) cannot open usb drive because of errors above located on on terabyte external hard drive (also windows 7 usb dvd tool is loaded in case I cannot load 10 trial.)
4) Ran every option from boot menu.
SOLUTIONS NEEDED
1) Get access to external terabyte memory to open and install windows 10 mirror (or windows 7).
2) Apology for the 18 hour and counting hassle from Windows Microsoft and the absurd 4 hour wait time on call line and still no connect