INSTALL MCAFEE FAILURE DUE TO CORRUPTED WINDOWS FILES

I Am unable to download my McAfee protection due to what the McAfee technician has told me is corrupt Windows files. How can I resolve this issue. I use Windows Vista and recent Windows Updates have failed too.
Answer
Answer

Hi Giovanni2314,

Thank you for posting your question on Microsoft answers!

a)    Do you get any specific error messages while downloading MacAfee?

b)    Which web browser are you using on the computer?

c)    What files are corrupt? Do you have an error log?

d)    Which updates are not successfully installed on the computer?

 

I would suggest you to try the following steps:

 

Step 1: The system file checker (SFC) utility allows administrators to perform a scan of all protected resources to verify that they are the correct version. If SFC should find any incorrect versions in any of these protected resources, SFC will replace them with the correct versions.

You can always run a SFC scan on the windows vista computer. To run a SFC scan follow the steps below:

a. Click on start and in the start search bar type cmd, right click on the command prompt icon in the programs area and then click on run as administrator.

 

b. at the command prompt type sfc /scannow and then press enter.

 

Step 2: Run disk clean up to reduce the number of unnecessary files on your hard disk to free up disk space

http://windows.microsoft.com/en-US/windows-vista/Delete-files-using-Disk-Cleanup

 

Try to re-download again and check if the issue is resolved.

 

Please see the link below to fix windows update issue:

Troubleshoot-problems-with-installing-updates

http://windows.microsoft.com/en-us/windows-vista/Troubleshoot-problems-with-installing-updates

 

Thanks and Regards:

Ajay K

Microsoft Answers Support Engineer


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Last updated January 13, 2023 Views 1,757 Applies to: