Each time I attempt to clear browsing history and cookies in Windows 8.1 Pro I receive the following error. I have run sfc to no avail. This problem began after a 2/9/16 Windows update. Can anyone assist?
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
As per the description, you are experiencing issue with every time you attempt to clear browsing history and cookies you receive the following error: “There was a problem starting C:\windwos\system32\inetcpl.cplThe specified module could not be found” on the system.
I certainly understand your concern.
I would suggest you to try the following methods and check if that helps.
To diagnose whether this issue occurs in
“Safe Mode”, let’s reboot the computer in safe mode and check if the issue appears there as well.
Safe mode is a diagnostic mode for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. This helps us in identifying whether the issue is due to some
third party programs conflict. The word Safe mode appear in the concern of your monitor to identify which windows mode you are using.
Follow the steps given below and check if that helps.
Type settings in search and click on Settings.
Click Update and recovery, and then tap or
Under Advanced startup, tap or click Restart now.
Once your PC restarts, on the Choose an option screen, tap or click
If you don't see the Startup Settings option, tap or click
Tap or click Startup Settings.
Tap or click Restart.
On the Startup Settings screen, choose the
Sign in to your PC with a user account that has
If the issue persists, follow method 2.
Run a full computer scan with the Microsoft Safety Scanner to make sure that the computer is virus free.
Microsoft Safety Scanner, please follow the steps in the link provided below.