inetcpl.cpl error.

Each time I attempt to clear browsing history and cookies in Windows 8.1 Pro I receive the following error. I have run sfc to no avail. This problem began after a 2/9/16 Windows update. Can anyone assist?

Question Info

Last updated August 7, 2019 Views 220 Applies to:


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As per the description, you are experiencing issue with every time you attempt to clear browsing history and cookies you receive the following error: “There was a problem starting C:\windwos\system32\inetcpl.cpl   The specified module could not be found” on the system.

I certainly understand your concern.

I would suggest you to try the following methods and check if that helps.

Method 1:

To diagnose whether this issue occurs in “Safe Mode”, let’s reboot the computer in safe mode and check if the issue appears there as well.

Safe mode is a diagnostic mode for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. This helps us in identifying whether the issue is due to some third party programs conflict. The word Safe mode appear in the concern of your monitor to identify which windows mode you are using.

Follow the steps given below and check if that helps.

  1. Type settings in search and click on Settings.

  2. Click Update and recovery, and then tap or click Recovery.

  3. Under Advanced startup, tap or click Restart now.

  4. Once your PC restarts, on the Choose an option screen, tap or click Troubleshoot.

  5. If you don't see the Startup Settings option, tap or click advanced options.

  6. Tap or click Startup Settings.

  7. Tap or click Restart.

  8. On the Startup Settings screen, choose the Safe Mode.

  9. Sign in to your PC with a user account that has administrator rights.

If the issue persists, follow method 2.

Method 2:

Run a full computer scan with the Microsoft Safety Scanner to make sure that the computer is virus free.

Microsoft Safety Scanner, please follow the steps in the link provided below. 

 Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss. 

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Jayant Gupta - Microsoft Support Engineer

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