In reference to experiencing random BSOD screens with random error codes.

Hi, so from past 20 days, I have been experiencing random BSOD while either browsing internet, or playing games. Firstly this occurred after the insider's update I got 20 days ago; At that time, I experienced a green screen, with some error code, which I couldn't note, since you know, AUTOMATIC RESTART !!! But then from past 2 days, the BSOD occurrences has been very frequent, like 30 minutes or so.

Some of the BSODs that I have experienced are, as follows-

  1. CRITICAL_PROCESS_DIED - while browsing, on the internet, &
  2. SYSTEM_SERVICE_EXCEPTION - during playing games on citra emulator.

Since, my overall windows bootup time, and core system functionalities are intact (BTW, I also ran diagnostics and it states NO system or memory errors), I would like to get immediate assistance over this matter, since now my system is just throwing random BSOD at any time.

BTW, I have never experienced BSOD before the last insider's update in June.

My system is DELL Inspiron 7572.

Please assist, Thanks !!

Hi,
I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

We need log files(called dump files) that tell us what lead to crash.
Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...

To share files here, please see:

How to share diagnostic files/logs on Microsoft community

https://answers.microsoft.com/en-us/feedback/fo...
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

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Last updated July 3, 2020 Views 5 Applies to: