Hi, good day! I'm Jerico T., I understand that you're having some issues right now, I'll do my best to help you with your concern.
Prior to the issue, are there any recent changes on your computer? Please try to perform the troubleshooting methods below and check if any of the resolves fixes the issue.
Method 1: Roll-back driver
1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Cameras/Imaging devices
3. Right-click on the driver and select Update driver
4. Select Browse my computer for drivers
5. Select Let me pick from a list of available drivers on my computer
6. Select any older driver from the list and click next
7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.
Method 2: Go to your manufacturer's website
1. Open run-box by pressing windows key + R, type msinfo32 and hit enter.
2. Look for your System Model and System Manufacturer, take note of them.
3. Go to your manufacturer's website and search for your camera driver using the information that you noted.
4. Download and install the camera driver, restart your computer and check if the issue still persists.
Feel free to reach back if you need any further assistance.
Hope this help. Have a good day.
Thank you,
Jerico T.
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