I'm an adult but my Microsoft account thinks I'm a child. My Microsoft account won't permit me to correct my birthdate. How do I change my account info to correct birthdate?

I had a hard disk drive failure, replaced it okay, and had to reload Windows 10 on my HP laptop. All went well, except now a parental setting was changed blocking attachments to email, some printing functions, and a few other functions blocked by parental consent. The personal info in Windows shows the incorrect birthdate of a four-year-old. Going into my Microsoft account, it shows the same incorrect birthdate but won't allow editing of the date. I'm an adult but Microsoft thinks I'm a child. What is the method to correct this?

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Replies (2)

Kyo.Y - MSFT

Hi JP7zp,

Welcome to Microsoft Community.

We understand your frustration in experiencing problems with Microsoft account information changes.

Unfortunately, members of the Answers community are unable to intervene in processes that involve private information, such as account-related processes.

If you need to change your account information, you may need to use a self-service tool or contact the account team's online support.

How to change a birth date on a Microsoft account - Microsoft Support

When you use the "Start" option with preset parameters to quickly jump to the Contact Microsoft Support page, the search box will automatically fill in the preset parameters and perform the search process.
Or you can manually access "Contact Microsoft Support" and fill in keywords to search.
Depending on the question type, some questions will provide preset self-help case articles.
At the same time, the "Contact Support" option appears at the bottom of the page.
If there is no guided message to match your scenario, you may need to contact online support using the "Contact Support" option.
For Contact Support option, different categories offer different support options, you will need to select the appropriate category.
For example, for the "Manage account security" subcategory or the "Manage profile information" subcategory, the option "Chat with a support agent in your web browser" is available.