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I2C HID Driver

Hi, recently I brought Lenovo Yoga 330 which description should have a multi touch input. But when I checked in the Device Manager the HID Compliat Touch Screen were gray and based on some suggestion, I try to uninstall it but it never recover. Then suddenly there is two I2C HID, but the other one has an error code 10 "This device cannot start. A request for the HID descriptor failed."

Here's the problem, I can't find any driver that compatible with my yoga 330. is there any solution for this problem? hope the pict helped! thankyouuuu

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There is the following warning in the Event Logs:

Kernel-PnP - The driver \Driver\WudfRd failed to load for the device HID\Vid_8087&Pid_0AC2\6&1e91873f&0&0000.

That appears to be related to the Intel Sensor Hub so try installing the following three drivers :

https://pcsupport.lenovo.com/do/en/products/lap...

https://pcsupport.lenovo.com/do/en/products/lap...

https://support.lenovo.com/hn/en/downloads/ds11...

Restart the computer.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Don't install the third driver that I referenced but install the following driver instead:

https://pcsupport.lenovo.com/ca/en/products/lap...

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Actually install this driver:

https://pcsupport.lenovo.com/ca/en/products/lap...

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Done that but nothing changed :(

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OK.

Can you obtain the Compatible Ids for the device:

In the Device Manager right-click the device > Properties > Details, then choose "Compatible Ids" from the drop-down menu under "Property".

What is listed under "Value"?

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hi, sorry for the late reply. here's the list

ACPI\PNP0C50

PNP0C50

By the way, I don't know what happen with my notebook but when I turn it on from sleep mode suddenly there's new application installed, ByteFence Anti Malware. I don't know when and how this application installed, but something miracle happening, the HID Touchscreen reappeared and the HID I2C worked just fine, also the system specification said Full Windows Touch Support with 10 Touch Points.

But I, being afraid of something suspicious like those suddenly installed app, decided to uninstall it, and the HID Touchscreen disappear, the HID I2C had yellow mark again, and the system said no pen or touch input is available.

So I searched for the ByteFence apk and installed it, and yes, those drivers reappeared. But the problem is, the screen didn't respond to my touch. I try to calibrate it but have no effect. Then I try to disable-enable the HID, still didn't work. I try to update but it said already had the best driver. And when I try to uninstall it, hoping it will came back like any other drivers, it is all gone, and the HID I2C had the yellow mark, again, until now. What should I do now :')

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ByteFence Anti Malware may be a legitimate program but your original installation may have been bundled with another program.

Can you try a "clean boot" and see if it makes a difference:
https://support.microsoft.com/en-us/kb/929135

If a clean boot does resolve the issue there is a section in the article "How to determine what is causing the problem by performing a clean boot".

Reset the computer to start normally afterwards.

As a general precaution create a System Restore Point prior to initiating a clean boot.

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Hi,

I did the Clean Boot just now but didn't see any difference after reset it. This is what I thought, since my problem was with the HID, is it okay for me to disable it when I set the Clean Boot? Or will it cause more problem? Because I see the HID in Microsoft Service list which is being hide, so I think it wouldn't make any different.

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 is it okay for me to disable it when I set the Clean Boot?

Yes, you could go ahead and try that.

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Last updated April 9, 2024 Views 44,873 Applies to: