I set a rule in Firewall to allow iTunes, but the diagnostic shows that it is NOT enabled

Hi,

1) Have you made any changes prior to the issue?

2) What is the error message that you receive?

3) Did you try to uninstall and reinstall iTunes?

Make sure you have followed these steps:

1. From the Start menu, choose Control Panel.
2. Click System and Security and click Windows Firewall.
   Note: in the Icons View of Control Panel, click Windows Firewall.
3. Click "Allow a program or feature through Windows Firewall."
4. In the "Allowed Programs and Features" window, choose Change Settings.
5. Make sure that iTunes is checked for your network in use.
6. If iTunes isn't listed, click "Allow another program", click Browse, and navigate to the iTunes program (Usually in Note: For 64-bit editions of Windows, navigate to .
7. Select iTunes and click Open.
   Note: iTunes may also appear as "iTunes.exe."
8. Click Add in the "Add a Program" window.
9. Click OK in the Allowed Programs window.
10. Close the Windows Firewall window.

For reference:

You may try the network connectivity test from the link.

iTunes for Windows: Network Connectivity Tests
http://support.apple.com/kb/HT3204

iTunes: About the "A secure network connection could not be established" alert
http://support.apple.com/kb/TS1470

Please post back if you are still experiencing the issue. I will be glad to provide you with the additional options available that you can utilize to get the issue resolved.

Hi,

 

1) Have you made any changes prior to the issue?

--No.

2) What is the error message that you receive?

--"unable to connect to iTunes update server" Also, "unable to connect to iOS update server"

3) Did you try to uninstall and reinstall iTunes?

 --No--unable to download iTunes--see above. It's being blocked--apparently by Windows Firewall.

 

Make sure you have followed these steps:

--I've done this at least 5 times before posting here. The rules ARE definitely set to allow iTunes access to anything it wants to access.

 

 

For reference:

 

You may try the network connectivity test from the link.

--before posting here, I tried about 6 suggested fixes--everything that apple lists, from resetting hosts file to uninstalling antivirus software. The error code in the diagnostics log (-9808) indicates that software is blocking iTunes and iOS servers. The only software that I can find that might be blocking it is Windows Firewall.

--I have deleted all antivirus s/w--no change. iTunes network connectivity diagnostic log says that iTunes is NOT enabled in Windows Firewall. According to Windows Firewall, it IS enabled.

-----<snip from iTunes network connectivity test>---------------------
Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
An unknown error occurred (-9808).
Connection attempt to Gracenote server was successful.
--------<end snip>----------------------------------------------------

[Apparently I can't post images here, but I had screenshots here showing that itunes is enabled in the Inbound and Outbound Rules.]

so, one of them is wrong, and I'm unable to download iTunes to reinstall.

=================================================

 

Please post back if you are still experiencing the issue. I will be glad to provide you with the additional options available that you can utilize to get the issue resolved.

Hi,

Thank you for the reply.

I would have you run the fixit from the following link to uninstall iTunes completely from the computer so you may be able to re-install it.

Running the Fix it will remove files automatically from the registry as well.

Fix problems with programs that can't be installed or uninstalled

http://support.microsoft.com/mats/program_install_and_uninstall/

Please post back if you are still experiencing the issue. I will be glad to provide you with the additional options available that you can utilize to get the issue resolved.