I need help setting up a pin. I come into an error each time

I have just created an account on my laptop, but it asks me to create a pin and then when I proceed it says it’s unable to and take me back to the log in page.

Hello Ellisa

Maybe you might need to disable TPM in the BIOS to get Windows Hello to start working. If it works update your Bios from your laptop manufacturer web site. Can you let us know your laptop name and model number.

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Last updated March 27, 2025 Views 9 Applies to: