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I keep getting the BSOD error VIDEO_DXGKRNL_FATAL_ERROR . How do I stop it from happening?

Over the last two years, I have run into the BSOD error VIDEO_DXGKRNL_FATAL_ERROR many times. It always would appear during a gaming session and nothing else would trigger it. I have an Aero 16 Xe4 laptop with an NVIDIA GeForce RTX 3070 Ti Laptop GPU and a 12th Gen Intel Core i7-12700H. I first tried a factory reset which solved the issue after a month of constant crashes. I have rarely had a BSOD since but I am having issues once again. I would like to find the cause of the issue so I do not have to reset my laptop this time. Here is the Minidump file from the last crash on a Google Drive folder https://drive.google.com/drive/folders/1rT1_e61kBYvjtg-j27PPXNuRAGIFOMyh?usp=sharing .

I hope you can help me.

My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today.

The minidump files indicates that the cause of the BSOD is "nvlddmkm.sys" which is an NVIDIA driver.

Are you using an app like NVIDIA Broadcaster? If so, please uninstall and test to see if the problem occurs.

Also uninstall the current graphics card driver using DDU tool, go to the nvidia website and search for the old driver before the last one released, download and install it.
https://www.nvidia.com/Download/Find.aspx?lang=...


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Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
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Last updated April 16, 2025 Views 37 Applies to: