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I installed a video editing software called Wondershare Filmora, uninstalled it but still i get Error 0x80004002.

Original Title - Error in Deleting Items

Hi! So what happened with me was I installed a video editing software called Wondershare Filmora, and I used it to create a video and then uninstalled it. The problem is that after I uninstalled it, I keep getting these pop-ups advertising their product. I looked all over the place and couldn't find any files related to the software except for "platform.wondershare (platform.wondershare.com)" and "pop.wondershare (pop.wondershare.com)." I proceed to delete both of them and all of a sudden I get Error 0x80004002. I'm thinking that those files aren't allowing me to delete them, but I'm not sure it's just my computer. Can someone help me?

Answer
Answer

Hi Christian,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to search if any program related to Wondershare Filmora is listed in the programs list as below and uninstall it.

  1. Press ‘Windows+X’ and go to ‘Programs and features’.
  2. Locate if any app\program related to Wondershare Filmora, once you find right click on the program and ‘Uninstall’ it.

Method 2: I suggest you to run the below fixit to uninstall the program related to Wondershare Filmora using the below link and check if it helps.

http://diagnostics.support.microsoft.com/diagprov/provision/MicrosoftFixit.ProgramInstallUninstall.Run.exe?_tenant=mats&diagid=ProgramInstallUninstall&_ext=.exe

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

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Question Info

Last updated April 19, 2025 Views 4,944 Applies to: