I get "unexpected kernel mode trap" whenever I try to shut down Windows 10

Hello Binbashi, I am Andrew an independent advisor, I wish to help you. This error can come from many different problems so we have a lot to do. First the easy stuff.
Option 1: Can you run Windows Update to be sure its all updated. Has there been a recent big update that may have started this? If so we can roll it back.

Option 2: Run some diagnostic and repair tools to find any damaged system files that may be creating it. To run this:
In the search bar, type cmd.

Right-click on cmd.exe and select Run as Administrator.
Type SFC /scannow and press the Enter key.
Re-enter Command Prompt as Administrator and run these:
dism.exe /online /cleanup-image /scanhealth
dism.exe /online /cleanup-image /restorehealth
dism.exe /online /cleanup-image /startcomponentcleanup

Option 3: Bad connections on your internal system. Dirty and loose connections can cause this. If this is a desktop turn off the computer, unplug the power source, remove a side panel then blow the connections with a can of compressed air. Then reseat all connections. If its a laptop blow some compressed air in the fan openings, try to clear some dust out.

Option 4: Run a full system scan with antivirus or defender. A malicious bug can cause this.

If option 1 doesn't work move on to 2 then 3 then 4. Come let us know the results.

Take care,
Andrew

Andrew,

I have tried each of the four options that you recommended, but still have the same problem along with the same error message.

What do you recommend?

Binbashi

Hi,

It may help to look at the minidump files from the blue screen crashes.

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

http://windows.microsoft.com/en-ca/onedrive/sha...

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop.

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.