I get a blue screen " System thread exception not handled " .

Original Title: Cant find DUMP file

Hello everyone.

As I already wrote I have problem with my laptop. It crashes every time, I play some game, and I got blue screen " System thread exception not handled " .

I reinstalled  display drivers,but no changes. 

After that someone asked for DUMP file to check it. 

But I cant find it. 

I know it should be in windows -  minidump , or memory. But I got that problem, windows is not creating that DUMP file. 

This are my system and recovery settings   :  http://prntscr.com/8l08pq 

Page size settings  :  http://prntscr.com/8l099a 

Thanks for help .

Hi Gethrodrak,

Thank you for being a part of Windows 10.

I appreciate you for providing details about the issue and your effort towards resolving it.

Try the following methods and check if it helps:

Method 1:

I would suggest you to manually update the Display adapters driver from the Device Manager.

Please refer to the following Wiki article created by Andre Da Costa on How to: Install and Update drivers in Windows 10.

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

If the issue still persists then, I would recommend you to download and install the latest video card driver in compatibility mode from the manufacturer and check if it works.

If the issue still persists then follow the below method.

Method 2:

I suggest you refer to the following Microsoft article on Troubleshoot blue screen errors and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on Blue Screen of Death (BSOD).

http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

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I done all of this. But the crash is still here. 

Installed drivers with device update.. and got crash .

Installed with drivers from driver page still nothing.

And also, still no DUMP file after crash.  - I gave you my configuration for creating minidumps, but still got nothing :( 

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Hi,

Thank you for keeping us updated on this query. We apologize for the delay in response.

The Blue Screen error usually occurs when a serious problem causes the computer to shut down or restart unexpectedly. This type of errors usually happens when there are some driver issues on the computer. However, it might also be due to some other software/hardware reasons.

In this case, the System Thread Exception Not Handled error seems to be due to the incompatible or old graphics card drivers on the computer.

In order to fix this issue, the computer must be restarted in safe mode. Once after booting the computer in Safe Mode, you have to uninstall the incompatible device driver from the Device Manager, and then download and install the latest drivers from the manufacturer’s website.

Boot the computer in Safe Mode, and check if the issue is resolved.

Safe mode is a diagnostic mode that starts your computer with limited drivers necessary to run Windows. The words Safe Mode appear in the corners of your monitor to identify which Windows mode you are using.

Step 1: Use the power button on the sign-in screen to Shift + Restart. This will take you to the recovery boot menu.

Step 2: Click Troubleshoot, Advanced options, Startup settings.

You then see a list where you can choose Safe Mode or Safe Mode with Networking (depending on whether you think you’ll need the Internet).

To know more about Safe mode, following is an article on Windows Startup Settings (including safe mode):

http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode

Hope this helps!
 
Get back to us if you have queries regarding Windows, we will be happy to help you.
 
Thank you,
Microsoft Community.

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Done all of this. 

Started in safe mode, unistalled drivers. But could not install graphic drivers for AMD HD series 5000 

using AMD catalyst install manager.  It show me some errors. 

And I could not find only drivers without this catalyst manager.

So I unistalled drivers, and restarted laptop in normal mode, and than installed new drivers using AMD catalyst install manager.

And than started game,  but after 30 minutes it got crashed again, and there was this BSOD again.

Same as before.  

If I dont play any game, just using browsers or do anything else, laptop wont crash no matter how long it is turned on.

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Last updated April 17, 2021 Views 57,208 Applies to: