I downloaded Windows 8 and my Metro Apps on Start Screen wont work (say I am offline)

I downloaded Windows 8 and my Metro Apps on Start Screen were working last week and then I downloaded Updates and they stopped working.... they say I am offline but I am not offline.... anyone know why?

Hi NickCampione,

 

Thank you for the post. I am sorry to hear that you Metro apps on Windows 8 computer is not working and it says offline.

 

I can imagine the inconvenience you have experienced. I will certainly help you with this.

 

 

1.      What happens while you try to open Metro Apps?

2.      What is the complete message?

3.      Were there any recent changes made on the computer prior to the issue?

 

 

Method 1: Make sure that the date and time are correct on the computer.

 

a. Check the setting for Date/Time by choosing the Desktop tile and then left click on the date/time in the corner.

b. Click on change date and time settings. And then verify the time zone is correct as well as the internet time tab has the option to Synchronize with Internet time server.

 

 

Method 2: Download and run the app troubleshooter and check.

 

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

 

 

Follow the suggestion from Steven. S replied on June 16, 2012

Some or all of my Metro style apps fail to run.

http://answers.microsoft.com/en-us/windows/forum/windows_8-winapps/some-or-all-of-my-metro-style-apps-fail-to-run/e89549cc-a369-4cf4-97f7-53040f6e037a

 

 

Method 3: Check in Safe mode with Networking

 

Boot the computer in Safe mode with Networking and check if the issue persists. Follow these steps to start the computer in safe mode.

 

a)      Press the ‘Windows + C’ key on the keyboard.

b)      Click on settings, more pc settings and then general.

c)      Scroll down to advanced startup, click restart now.

d)      Click on troubleshoot, advanced options, Windows Startup Settings.

e)      Click restart, select safe mode with networking and then press enter.

Note: Restart the computer to start in normal mode.

 

 

Method 4: If the issue does not persists in safe mode then perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps to start the computer in clean boot.

 

Step 1:

 

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

g) Click ‘OK’, and then click Restart.

 

 

Step 2: Enable half of the services

 

a) Follow steps 1a and 1b to start the System Configuration utility.

b) Click the Services tab, and then click to select the Hide all Microsoft services check box.

c) Click to select half of the check boxes in the Service list.

d) Click OK, and then click Restart.

 

 

Step 3: Determine whether the problem returns


If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.


If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.


If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

 

 

Step 4: Enable half of the Startup items


If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

 

 

Step 5: Determine whether the problem returns


If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.


If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.


If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.


If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

 

 

Step 6: Resolve the problem


After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

 

 

Step 7:

 

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

 

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.

 

 

For more information, visit the following link.

 

What to do if you have problems with an app

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

 

 

Hope it helps. If you have any other questions, please do not hesitate to let us know. It is our pleasure to be of assistance.

 

Thank you.

 

K.Z. Sharief Khan
Ex-Microsoft Forum Moderator

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When I boot into Safe Mode it wont let me open the apps cause it says I have a built in adminstrator.... how do i fix that?

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Last updated March 24, 2018 Views 566 Applies to: