I don't have my recovery key for my microsoft

Hello, Keisha Barton

Welcome to the Microsoft community.

Thank you for your feedback. I understand that you are experiencing issues with the recovery key.

Please allow me to explain that the forums and sections we are currently in focus on issues related to the use of systems with short response times. 

I would be happy to help you, but your problem is related to recovery key and there are forums and sections with experts who can provide you with more focused and specialized advice. 

The current forums originally had Windows Client for IT Pros section, but have recently migrated to Microsoft Learn, so you need to take the trouble to post your questions in Microsoft Learn. (Originally recovery key related questions were handled by the technical staff of this section) 

Here is the link to the forum (Windows Windows Client for IT Pros Devices and deployment Recovery key - Microsoft Q&A ) where you can copy the question and post it directly to the appropriate forum and section (I have selected the correct forum and section for you). 

Sincerely hope that your question will be dealt with appropriately after contact the correct department. Thank you for your understanding! 

I look forward to your feedback.

Best Regards,

Aaron| Microsoft Community Support Specialist

I assume you see a blue screen prompting for a BitLocker recovery key.

As you have a Surface device it was probably set with encryption during the out of box setup and recently something has been detected prompting for the recovery key.

This key should be present in the account used during the initial setup.

If you do not have access to the key the only option is a clean install deleting all data on the internal drive.

Do you have an external backup of your personal files?