I can’t sign in to my Microsoft account.

i cant open my account

Hello, Jim Holle.

Welcome to Microsoft Community!

If you receive an alert indicating unusual activity on your account and you are asked to provide a cell phone number you do not recognize when you try to change your password. These situations may mean that your account has been stolen by a villain.

Villains who have logged into your Microsoft account elsewhere and tied it to another cell phone number can cause you to experience this situation.

For the current situation, please refer to the following link immediately to do something about your Microsoft Account:

How to recover a hacked or compromised Microsoft account - Microsoft Support

At the same time, we do not exclude that your account may have been locked due to an unusual login. You may also refer to the following:

Account has been locked - Microsoft Support

Burglars are very hateful. These are the things we can still do at the moment.

I hope you stay safe.

Best Regards.

Leo.L - Microsoft Community Support Specialist