I cant log into my account and phone number thing doesnt work

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Hello, aoun muhammad

Welcome to the Microsoft Community.

Thank you for your feedback on your issue here, from the video you shared it looks like your account is locked for some reason.

In general account lockouts can be started by referring to the information in the thread below.

Account has been locked - Microsoft Support

Due to the community's desire to protect the security of our users' accounts, we do not have direct access to see the actual cause of your account lockout and to recover it, I will direct you to the appropriate department for further consultation, you can contact the online chat via the steps below, they can assist you with your consultation, you can log in with a different Microsoft account to make a consultation:

Go to the following Web site: Contact - Microsoft Support. 

Select Contact Support (sign in to your personal Microsoft account). 

Under Products and services, select options related to your product. 

Under Category, select Manage my subscription

Go to Confirm

Select Chat with a support representative or request a callback

Thank you for your understanding and patience. I hope your problem is solved successfully.

Best regards

Bobhe | Microsoft Community Support Specialist

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Okay thanks i will notify you after talking with them.

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Thank you for your response, you can give some feedback at your convenience after this, thank you for your patience in reading as well as your cooperation.

Best regards

Bobhe | Microsoft Community Support Specialist

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Question Info


Last updated March 6, 2025 Views 19 Applies to: