i cant explain here is a video
I cant log into my account and phone number thing doesnt work
Question Info
Last updated March 6, 2025 Views 19 Applies to:
March 10, 2025
i cant explain here is a video
Hello, aoun muhammad
Welcome to the Microsoft Community.
Thank you for your feedback on your issue here, from the video you shared it looks like your account is locked for some reason.
In general account lockouts can be started by referring to the information in the thread below.
Account has been locked - Microsoft Support
Due to the community's desire to protect the security of our users' accounts, we do not have direct access to see the actual cause of your account lockout and to recover it, I will direct you to the appropriate department for further consultation, you can contact the online chat via the steps below, they can assist you with your consultation, you can log in with a different Microsoft account to make a consultation:
Go to the following Web site: Contact - Microsoft Support.
Select Contact Support (sign in to your personal Microsoft account).
Under Products and services, select options related to your product.
Under Category, select Manage my subscription.
Go to Confirm.
Select Chat with a support representative or request a callback.
Thank you for your understanding and patience. I hope your problem is solved successfully.
Best regards
Bobhe | Microsoft Community Support Specialist
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Okay thanks i will notify you after talking with them.
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Thank you for your response, you can give some feedback at your convenience after this, thank you for your patience in reading as well as your cooperation.
Best regards
Bobhe | Microsoft Community Support Specialist
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Reported content has been submitted
Reported content has been submitted
Reported content has been submitted
Reported content has been submitted