I can't disable my touchpad on my HP Stream laptop

I got a mouse to use instead of the touchpad. I am now not able to disable the touchpad. 
Hi Kristy!

Welcome to our community.
This is Leocadia and I am glad to assist you today.

Sorry to hear about this inconvenience.
Did you make any changes to the system or install any software?

Restart the computer a few times and check for Windows Updates.

In the Search box on the taskbar, enter Windows Update, select Windows Update. On the Windows Update page, select Check for updates.

Then try to use Fn+F9 Keys and check.

Please get back to us with the required information to assist you further.

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Hi,

I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.

You can try the following procedures below, explain how to Activate or disable a Touchpad on a Laptop:

Open the Start Menu by clicking the circular Windows logo at the bottom left of the desktop.
Click "Control Panel."
Click the "Mouse" icon.
Click the "Devices" tab. .
Click the "Enable" or "Disable" radio buttons under "Touchpad" and "Touchpad Buttons."
Click "OK."

Please let me know if this helped and works.

Best Regards,

Diego R.

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Hi Kirsty

According the HP, this is how to do that on a Stream

Open the Settings App, *gear icon on your Start Menu)

Go to Devices - Mouse - Additional Mouse Options

Then on the resulting dialog, turn on the option shown below:

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Question Info


Last updated February 15, 2021 Views 475 Applies to: