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April 10, 2025

Windows 11 Top Contributors:

questions_ - Ramesh Srinivasan - neilpzz - Kapil Arya MVP - Sumit D - VM ✅

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Abdullah Ali5

I can't delete a folder ( access denied )

So i couldn't delete a folder ( access denied ) so i searched in YouTube and found out that i have to gain full control on the c drive i did all that and when i press apply it gave me ( in error occurred while applying security information to: [ different files every time ]

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DaveM121

Independent Advisor

Hi, I am Dave, I will help you with this.

Do not change permissions on the C drive, that can corrupt your Windows installation and you would need to re-install Windows.

What folder are you experiencing problems deleting, what is the full path and name of the folder?

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Abdullah Ali5

It's called "" reasonlabs "" a false antivirus got downloaded to my pc when I downloaded utorrent ( I wasn't careful and let that app be installed) I tried to uninstall it from the unistaller but it have no uninstaller or at least in my case , and yeah it been around for a while but today an ad popped up in my desktop and I found this mess

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DaveM121

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1
Please provide a screenshot of File Explorer showing the exact path to that file and the full file name.

2
With regards to uninstalling that false anti-virus, donwload the free version of Revo Uninstaller, can that find and uninstall that software?

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Abdullah Ali5

The folder im trying to delete is that antivirus and I downloaded ravo unistaller but I didn't find the unistaller here is a picture for where the folder is located

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DaveM121

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Thank you for that information.

Right click that ReasonLabs folder and select Properties.

On the resulting dialog, select the Security tab, then click Advanced.

On the next dialog, click 'Change' beside the Owner.

Add a new user named Everyone as the owner of that folder and ensure that is set to apply to all sub-folders.

Apply that and when it completes, check if you can delete that folder.

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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Abdullah Ali5

Like this ? I did that and went to delete it but

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DaveM121

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Click your Start Button, then just type resmon.exe and press Enter

That will open the Resource Monitor utility

Select the CPU tab

Then close up the Processes and Services sections

In the search box on the 'Associated Handlers' section, type the exact path to the folder you are having difficulty with.

That should then show what process(es) or application(s) is accessing the folder.

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Abdullah Ali5

nothing showed up

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DaveM121

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Click your Start Button, then just type services and press Enter, then in the resulting list, do you see any ReasonLabs process running in there?

Also, open Task Manager and select the Startup tab, is there any ReasonLabs process listed on that tab?

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Abdullah Ali5

This "" reason.. "" is related to reasonlabs and I went to the startup apps and found nothing that is connected with reasonlabs

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Question Info

Last updated April 17, 2025 Views 88 Applies to:

Windows
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Windows 11
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Files, folders, and storage