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I cannot connect to the Candy Crush Saga app store.

I  have not been able to connect to the Candy Crush Sage app store since the app. was modified on 5th March 2021.  My internet connection is fine.  Hope you can help

Regards jane

I  have not been able to connect to the Candy Crush Sage app store since the app. was modified on 5th March 2021.  My internet connection is fine.  Hope you can help

Regards jane

But can you answer my query please

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Good day JaneWilliams7! I am Independent Advisor Paul R. and also a Microsoft/Windows user like you and I am glad to be able to provide assistance to you today. My apologies and I understand that you are having an issue on your Candy Crush Saga that is unable to connect to its app store.
Just to double check, are you playing the game on your PC or on your mobile?
Are you getting an error message when you try to go to the shop/app store?

Regards,
Paul R.

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Thanks Paul for getting back to me.   I am using a PC for Candy Crush and when I open the app it says"you have a VIP reward waiting for you,  Connect to the internet".  Also I am not receiving any rewards  so that makes it difficult to complete a level.   I am on level 2014 and would hate to have to give up on it.

Many thanks Jane

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Hi JaneWilliams7, kindly check and try the steps below and see how it goes. I have also checked this on my end and I was able to open up the app store and will send the screenshot below for reference.

*Ensure that your account is logged in for you not to lose your progress.
*If you are logged into the game, you might/will be prompted to login again if the app will successfully launch/open.
- Click on Start
- Click on Settings
- Click on Apps
- Under Apps & features and look for Candy Crush Saga and click on it
- Click on Advance options and try to reset the app first by clicking on Reset and see how it goes
- In the event that reset did not help, try to uninstall the app by clicking on Uninstall and reinstall it from the Microsoft Store afterwards and see if that helps out

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screenshot

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Hi JaneWilliams7, kindly check and try the steps below and see how it goes. I have also checked this on my end and I was able to open up the app store and will send the screenshot below for reference.

*Ensure that your account is logged in for you not to lose your progress.
*If you are logged into the game, you might/will be prompted to login again if the app will successfully launch/open.
- Click on Start
- Click on Settings
- Click on Apps
- Under Apps & features and look for Candy Crush Saga and click on it
- Click on Advance options and try to reset the app first by clicking on Reset and see how it goes
- In the event that reset did not help, try to uninstall the app by clicking on Uninstall and reinstall it from the Microsoft Store afterwards and see if that helps out

Oh boy, l did not read "to ensure l am logged into my account" and have now lost my 2013 levels. I don't suppose you can re install that level?  Just asking in hope.

Many thanks for your reply l'm sure it would have worked.

Regards Jane

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Hi JaneWilliams7, you should be able to retrieve the levels that you have previously played and you will need the assistance of the game's support team in order to restore those level and you can also check out the link below for reference.

https://community.king.com/en/candy-crush-saga/...

___________________________________________________________
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
___________________________________________________________

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I have the same issue. How am I supposed to ensure that my account is logged in when the game won't connect to the internet?

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Last updated May 13, 2024 Views 1,736 Applies to: