I am using Hp LaserJet 3055 all in one printer and it will not scan

Hi Kulwant Singh,

Thanks for posting in Microsoft Communities. From the problem description I understand that not able to scan the papers.

To help you suggest more steps to resolve the issue, I would appreciate if you could answer the following questions:

1.    What happens when you try to scan?

2.    Was printer scanner working fine before?

3.    Is there any error code/message that appears?

4.    Is the printer working fine in the machine?

Suggest you to install the latest version of HP LaserJet All-in-One Printer drivers from the manufacture website.

Refer the link for the latest version “HP LaserJet 3055 All-in-One Printer Drivers”.

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=1140780&lang=en&cc=us&taskId=135&prodTypeId=18972&prodSeriesId=1161389

Once you click on the above link, below the Select operating system, select the correct operating system 32-bit or 64-bit to download the latest version of the HP LaserJet 3055 All-in-One Printer drivers.

I would suggest you may try updating the latest version of motherboard chipset drivers and check if that fixes the issue. Visit the manufacturer’s website and install the drivers.

Refer the link given below for Fix printer problems.

http://windows.microsoft.com/en-US/windows/hardware-drivers-help#hardware-drivers-help=windows-8

If the issue still persists, I suggest you to contact HP support regarding this issue, since you might be required to make certain changes on the device to scan the paper.

http://www8.hp.com/us/en/support-drivers.html

I hope the above information helps you.

If the issue persists, please do not hesitate to let us know. It is our pleasure to be of assistance.