I am struct at sign in when i’m press sign in nothing response

Hello,

Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today.

Boot your PC in the Windows Recovery environment screen. Here's how to do it,

1. Press and Hold the shift key, while you select Power > Restart on the Sign in screen.
2. On the choose an option screen, select troubleshoot > Advanced Options > Select System restore.

You can also try the alternate method to boot your PC in the Windows Recovery environment screen.

1. Start your device and wait for the Windows logo (or the manufacturer's logo) to appear.
2. As soon as the Windows logo appears, press and hold the power button until the device shuts down.
3. Turn your device on again and repeat step 2.
4. Turn your device on a third time. Windows should display the Automatic Repair screen.
5. Select Advanced options.

Once you are in the recovery screen, select Troubleshoot > Advanced Options > Select System Restore.

You can also try other repair options like Startup Repair, Uninstall Updates (Quality updates) or boot your PC in safe mode.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N

I have do your advice but i got error when i’m clicked at system restore it told me “no restore point have been created on you computer’s system drive”. I don’t sure that because i have change activate window from my old pc to my pc or not? (This issue happened in my new pc)

Hi,

Have you tried other recovery options like Startup Repair, Uninstall updates (Quality updates) and see if you can sign in?

If you are still experiencing issues, try booting your PC in a Safe mode (OR) do a system recovery without affecting your Personal files.

Select Troubleshoot > Reset this PC > Keep my files and proceed with local re-installation.

Let us know how it goes.