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i am on windows 11. my keyboard is not working. the driver says code 19. this happened after the latest update. please suggest what I can do.

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

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Hi, good day! I'm Jerico T., I understand that you're having some issues right now, I'll do my best to help you with your concern.

Kindly try to perform the steps below and check if it will fix the issue.

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Keyboards
3. Right-click on the driver and select Update driver
4. Select Browse my computer for drivers
5. Select Let me pick from a list of available drivers on my computer
6. Select any older driver from the list and click next
7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Please do let me know how it goes.

Regards,
Jerico T.

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Hi Jerico T.

I have tried your solution and the following error comes up.

"""

Windows found drivers for your device but encountered an error while attempting to install.

Standard PS/2 keyboard

Windows cannot start this hardware device because of its configuration (information in the registry) is incomplete or damaged. (Code 19)

If you know the manufacturer of your device, you can visit their website and check for the support of your selected drivers.

"""

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Thank you for the detailed response. If that's the case, let's try to go to your manufacturer's website and check for your keyboard driver, please follow the steps below.

1. Open run-box by pressing windows key + R, type msinfo32 and hit enter.
2. Look for your System Model and System Manufacturer, take note of them.
3. Go to your manufacturer's website and search for your keyboard driver using the information that you noted.
4. Download and install the keyboard driver, restart your computer and check if the issue still persists.

Regards,
Jerico T.

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Last updated May 1, 2024 Views 35 Applies to: