I am getting a error code 5013,3

I am getting a error code 5013,3  I have been to norton but they think it is a windows problem I am also missing a base filtering engine file is there any soolutions to this error code?

Question Info

Last updated January 21, 2019 Views 2,821 Applies to:


Have you made any changes to your computer?

Method 1:

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7


 Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article.

Method 2:

Perform System File Check to fix the corrupted system files and try to run Norton.

Refer the following link to perform System File Check.

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7


Note: It may ask for windows DVD to fix and to enable SFC to make more than minor repairs. Some files saved on your computer might get deleted when fixing corrupted files.

Method 3:

I would also suggest you to follow the link and check.



 I would also suggest you to contact the Norton Tech Support.

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