Hi,
Thank you for writing to Microsoft Community Forums.
I understand that you’re facing issues with downloading HP Smart app from Microsoft Store, and I certainly appreciate your efforts in trying to resolve the issue.
We will certainly look into this for you.
For further clarity on the issue, please respond to the questions below:
Which build version of Windows 10 are you using currently?
Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
Refer the article Which version of Windows operating system am I running?
Meanwhile, I would suggest you to follow the steps mentioned below and see if that helps.
Method 1: Re-register Microsoft Store
Run the PowerShell command to re-register store.
Press Windows + X keys together and click on Windows PowerShell (Admin).
Now type in the command and hit enter: Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml”}
Restart the PC.
Method 2: Test in new user account
Create a new user account and check if you’re able to use Microsoft Store normally. Refer the article Create a local user or administrator account in Windows 10
For more information on HP Smart app refer the article HP printer setup (HP Smart app)
Let us know if you need any further assistance, we will be glad to assist you.
Regards,
Prakhar Khare
Microsoft Community – Moderator
