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HP Smart App not working on surface pro x

HP Smart app not working on Surface pro X after windows update ?

Hi James,
I'm Sumit, here to answer your query at the Microsoft Community.

Apologies for any inconvenience you are experiencing. I am happy to help you today.

The problem is HP Smart App for ARM devices has broken uncountable times in the last year. They fix, it breaks and they fix it again. Did you try a reinstall though?

https://answers.microsoft.com/en-us/surface/for...

https://answers.microsoft.com/en-us/windows/for...


By any chance did you contact HP support for problem? They know better about their software.

I look forward to your response and am eager to collaborate until we find a solution.
Sumit

Working on IST
Always include PC Specifications with the problem. Additionally, ensure all the latest quality updates have been installed.

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Good evening Sumit,

I have spoken to HP support countless times, as well as Microsoft. I bought a new printer from HP and am unable to install the printer drivers due to not plug and play. The smart app installs, but will not open. I'm not sure what else to do !

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Thank you, James.

Could you tell the model of the Printer?
Sumit

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Good morning Sumit,

I have a HP office jet 9120e printer.

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Thank you, James.

Does this offline Installer work? Technically ARM emulates 64 bit so it should work.

https://ftp.hp.com/pub/softlib/software13/print...

I look forward to your response and am eager to collaborate until we find a solution.
Sumit

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Good afternoon Sumit,

I installed the software you sent, it started to install, it started spinning when it got to software needs.

Best Regards

James Tolf

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I am sorry James.

Did you upgrade to 24H2 recently?
Sumit

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It did update to the 24H2, after the update everything stopped working right.

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Open Settings on your Windows 11 device.

Navigate to System > Recovery.


Uninstall the update from Go back to the previous version of Windows.
Sumit

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THIS is exactly my ongoing situation with all HP printer models that I have tried:

8915(e), 9120(e), and also 4255e. I am about to throw out my beloved Surface Pro and get an HP computer so I can get back to work!

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Last updated April 16, 2025 Views 33 Applies to: