windows 11
HP ENVY x 360
My laptop is stuck in tablet mode and there is no way to directly disable it.
Folding it 360 to tablet and unfolding it back to a laptop does not help.
Rotation Lock is disabled then also tablet mode doesn't turn off.
May 10, 2024
Contribute to the Windows forum!
Click here to learn more 💡
Windows 11 Forum Top Contributors:
May 10, 2024
Windows 11 Forum Top Contributors:
SR
HP ENVY stuck in tablet mode
- Subscribe
- Subscribe to RSS feed
|
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Hi, I am Dave, I will help you with this.
On that device, there is a sensor on the hinge to sense when the laptop is folded to enable Tablet Mode and disable the keyboard and touchpad, the driver for that sensor may need to be re-installed, or there may be a physical problem with the sensor.
Go to the support page for your laptop on the HP website, to re-install any sensor drivers available to see if that resolves the problem, if that does not solve the problem, you will need to contact HP support, they may need to replace that sensor.
___________________________________________________________________On that device, there is a sensor on the hinge to sense when the laptop is folded to enable Tablet Mode and disable the keyboard and touchpad, the driver for that sensor may need to be re-installed, or there may be a physical problem with the sensor.
Go to the support page for your laptop on the HP website, to re-install any sensor drivers available to see if that resolves the problem, if that does not solve the problem, you will need to contact HP support, they may need to replace that sensor.
Power to the Developer!
MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
SR
Hi Dave,
All drivers are already up to date & the technician reinstalled the OS but that Auto Rotaion is not happening to trigger Tablet Mode On/Off.
Additionally, I checked the same, but unable to find such sensor driver. Can you be more specific?
also I already contacted HP support and the technician said that there is no sensor like that, I will be thankful if you could guide me about the physical location of sensor so that I can tell them.
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
There is definitely a sensor on the hinge of your laptop to sense when the laptop is folded or being used normally, that is the only way the laptop can know when to disable the keyboard and touchpad, I do not know where exactly HP have those drivers stored in, but they the two firmware sections in the list in your screenshot
___________________________________________________________________Power to the Developer!
MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
SR
request you to tell me about the physical location of sensor. where it is installed inside the laptop?(use some reference image or video link)
also, here are the drivers that are available. check and tell which one?
BIOS (1)
HP Notebook System BIOS Update (AMD Processors)
BIOS-System Firmware (1)
HP Notebook System BIOS Update (AMD Processors)
Diagnostic (2)
HP PC Hardware Diagnostics Windows
HP PC Hardware Diagnostics UEFI
Driver-Audio (1)
Realtek High-Definition (HD) Audio Driver
Driver-Graphics (1)
AMD High-Definition Graphics Driver
Driver-Keyboard, Mouse and Input Devices (2)
Synaptics Fingerprint Driver
Synaptics Precision Touchpad Filter Driver
Driver-Network (4)
Realtek RTL8xxx Wireless LAN Drivers
Realtek RTL8xxx Series Bluetooth Driver
Intel WLAN Driver
Intel Bluetooth Driver
Driver-Storage (2)
Realtek Card Reader Driver
Realtek Card Reader Driver
Firmware (3)
Intel/Solidigm SSD Firmware Update
Samsung SSD Firmware Update
Intel Solid State Drive (SSD) Firmware Update
Software-HP Cloud Recovery (1)
HP Cloud Recovery Tool (Windows 10 and 11)
Software-Solutions (1)
HP Support Assistant
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
The sensor is somewhere on one of the hinges on your laptop, many people have reported this problem, and sometimes HP have had to take the laptop in for repair, it is not a Windows software issue.
Check if your BIOS is fully up to date, to see if there is an update that needs to be installed.
___________________________________________________________________Check if your BIOS is fully up to date, to see if there is an update that needs to be installed.
Power to the Developer!
MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.