HP Envy printer will not print from computer, but it does copy documents

HP Envy printer will not print from computer, but will copy documents.
Hi NIsheCatherine
I'm Wilfredo S an Independent Advisor
What is the exact model of your Printer?

Try with the Troubleshoot

[Windows] + [i] Keys
Update & Security>Troubleshoot
Choose Printer
Click on "Run the troubleshooter"
Now wait for the process to complete

This info can help you with your issue
https://support.microsoft.com/en-us/help/401540...
HP Support gives us this information for problems with your Printer
https://support.hp.com/us-en/topic/windows-10-s...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I hope it helps you
Wilfredo Soto

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Have you installed the printer software that came with the printer and followed the instructions for installing the printer?
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Last updated April 29, 2024 Views 3,139 Applies to: