How to type Command Prompt Path?

Clyde,

I am assuming that if you use Windows Explorer to look in your Downloads folder that you see
patchpackagage.msp
sitting in the root Downloads folder there and not inside some other folder within Downloads.

To confirm this from the Command prompt type:

cd C:\Users\%USERNAME%\Downloads        <push enter>

If the prompt doesn't change to C:\Users\%USERNAME%\Downloads> then try it again using the quotation marks around the path like this:

cd "C:\Users\%USERNAME%\Downloads"        <push enter>

- Your command prompt should then change to:

C:\Users\%USERNAME%\Downloads>

- Once you know you are there, then make sure that your patch file is in that folder by typing:

dir patch*   <push enter>

- Confirm that you see the file name you are looking for "patchpackagage.msp" in the text that pops up in the window.
- You said the file name was called "patchpackagage.msp" but did you mean "patchpackage.msp"  (notice the difference in spelling of the word package?)
- Regardless, just look at the name of the file that gets listed and ensure you are typing in its full name and spelling it correctly as you see it on the screen when you are trying to run the update.

- If the patch file is in fact in that directory then from the command prompt you should still be at of:

C:\Users\%USERNAME%\Downloads>

Type in:

msiexec /update patchpackagage.msp   <Push Enter>

or

msiexec /update patchpackaage.msp   <Push Enter>

And see if it works.

----

If that doesn't work then you would want to try to type this in at the command prompt:

msiexec <Push Enter>

and make sure that a Window pops-up and says "Windows Installer" and you can click OK to close the window.


- If that works, try to download your patch file again into C:\Users\%USERNAME%\Downloads>and retry.