How to track a stolen device

Hi Juland,

We understand your concern and we will provide the information required to help resolve your issue.

To begin with, I would like to inform that the feature "Find My Device" has some limitations. This is only a device-tracking solution, and it won’t allow you to remotely wipe or lock your PC. You also won’t be able to play an alarm or snap a photo of the person using your device with the webcam. It will only show you your device’s location.

As you have stated that the "Find my Device" option is disabled, lets see if we can activate the same via your Microsoft Account. To do so follow the steps below

Step 1: Activate the feature. 

1. You’ll log into that Microsoft account from a web browser. The account should be the same as the one used to access the user account.

2. You’ll see a message saying “Find my device is off” if you haven’t enabled it yet. Click the “Change” button to enable this feature. Activate the “Save my device’s location periodically” option when prompted and your Windows 10 PC will regularly and automatically send its location to Microsoft. This will allow you to locate your PC even if it isn’t powered-up and online when you go to track it, as you can view the last known location.

Step 2: Track your Device.

• When you want to track your lost device, open a web browser and go to account.microsoft.com/devices.
• Sign in with the same Microsoft account you used on that Windows 10 PC you want to track.
• You’ll see a list of devices registered to your Microsoft account. Scroll through the list and look for the device you want to track. You’ll see “Last seen at [time] in [City]” to the right of the device.
• Click the “Find my device” link and you’ll be able to track the device on a map. If the device is powered on and connected to the Internet via Wi-Fi, a wired Ethernet cable, or a cellular data connection, its location will update regularly. 

Hope this helps

Regards 

Hi Juland,

I would like to state that you can use a different PC and access your Microsoft Account via a web browser and check if you are able to perform the steps outlined in the previous post. To access the sign-in page click on the link below

https://account.microsoft.com/about 

Hope this helps

Regards