Hi Jerry. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.
I would uninstall any 3rd party antivirus in Settings > Apps > Apps & Features and try running only built-in Defender which gives adequate protection, best Windows performance, least issues, and is from Microsoft who knows how to protect their OS best.
After uninstalling antivirus in Settings > Apps > Apps & Features, run any additional removal tool for it that's listed here:
https://www.bitdefender.com/consumer/support/an...
Restart the PC, then type Security in Start Search, open Windows Defender Settings, there and in Windows Defender Security Center fix anything that's flagged.
If you want the best on-demand scanner download and install Malwarebytes from
https://www.malwarebytes.com/mwb-download/
In it's Settings > Protection > Scan Options enable Scan for Rootkits.
Then on Scan tab choose Threat Scan and Run Scan.
Clean up anything found, restart PC and then run again until it comes up clean.
If you want to keep Malwarebytes as an on-demand scanner then you can disable its Real Time trial version in it's Settings > Accounts tab.
Next check for damaged System Files:
https://www.lifewire.com/how-to-use-sfc-scannow...
If it cannot repair them see Step 10 here to continue:
http://answers.microsoft.com/en-us/windows/wiki...
If problems still persist then run a Repair Install which reinstalls WIndows while keeping your files, programs and most settings in place, by installing the Media Creation Tool from this link
http://windows.microsoft.com/en-us/windows-10/m..., open the tool and choose Upgrade This PC Now. This will solve most problems and also bring it up to the latest version which you need anyway and by the most stable method.
I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I resolved your problem, I will keep working with you until it's resolved.
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