how to restart computer in safe mode

Hi Mazharimam,

Thank you for posting you question in the Microsoft Community Forums.

Please answer this question to get more clarity on this issue.

• Which version of Windows is installed on the computer?

In earlier versions of Windows, pressing F8 during the boot would get us the Safe Mode options. However in Windows 8 there has been slight changes on how to access the Safe Mode screen. Safe Mode starts Windows with a limited set of files and drivers. Startup programs don't run in safe mode, and only the basic drivers needed to start Windows are installed.

Safe Mode is useful for troubleshooting problems with programs and drivers that might not start correctly or that might prevent Windows from starting correctly. If a problem doesn't reappear when you start in Safe Mode, you can eliminate the default settings and basic device drivers as possible causes. If a recently installed program, device, or driver prevents Windows from running correctly, you can start your computer in Safe Mode and then remove the program that's causing the problem.

If you have Windows 8 installed, then refer to this article for more information.

How to easily enter Safe Mode in Windows 8? (One-click series): https://support.microsoft.com/kb/2809468?wa=wsignin1.0