How to get rid of Blue screen error?

i got my new laptop just few days ago,,and i am facing the blue screen crash error,,,what should i do??

i got my new laptop just few days ago,,and i am facing the blue screen crash error,,,what should i do??after 2 hours are any particular time,,,blue screen error displayed on screen

 

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Last updated August 17, 2019 Views 24,374 Applies to:
Answer
Answer

Hi,

• Do you get any error message along with the blue screen?
• Were there any changes prior to this issue?
• How frequently does the blue screen occur?

Step 1: Check what happens in safe mode.

“Start your computer in safe mode “ http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode  

Step 2: if the issue does not happen in safe mode, perform clean boot.

In Clean Boot, windows use a minimal set of services and startup programs so that software conflict is eliminated. To put the computer in clean boot state follow the steps in the article “How to perform Clean Boot”http://support.microsoft.com/kb/929135     

Note: Please ensure that the computer is set to start as usual by following the step 7 from the articlehttp://support.microsoft.com/kb/929135

Also refer to “Resolving stop (blue screen) errors in Windows 7” http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

As it is a new computer, you can also get in touch with the manufacturer since the computer would be under warranty.


Diana
Microsoft Answers Support Engineer
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Answer
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Hi,

To add some to Diana D.'s fine advice :

Check this thread for information on using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies.

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

Hope this helps.

 


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

4 people were helped by this reply

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