Want to know more about the notes your Microsoft Support agent took? Need to track down a case number? No worries! It's easy. All you need is your device.
1. Go to https://support.microsoft.com/en-us/contact/virtual-agent/?flowId=smc-contactus&partnerId=smc&referrer=support.microsoft.com. Type in "Talk to an agent".
2. Select the category that this case is about. If you want to track down a support number for a Windows matter, you would select "Windows".
3. (optional for some) If you selected "Windows" or "Xbox", you will be directed to a Windows Advisor or a Xbox Gamer. These people unfortunately do not have access to your case notes (or the case number). Enter your name and email, and in the details pane, type (or copy and paste) the below text.
Hello, thanks for being here. I need my question to be routed to a Microsoft Agent.
The system will route your question automatically, just click on "Connect to a Microsoft Advocate" or something similar.
4. Your case will go to a support professional. When they are assigned to your case, simply ask for a case number if you would like that. As a courtesy to them, you should provide a date range, to make their work easier. If you are looking for case notes, give them the case number and the agent will provide details.
I hope that this guide was helpful for you.