how to fix grey screen display on laptop windows 10

Start your PC then just as Windows loads - press and hold Power Button for 5 - 10 seconds to perform a shut down. Do it 3 times. You may only need to do it twice, but on the third start Windows will boot into the recovery environment.

You can also hold shift > press restart in the start menu to do the same

1:
Go to Troubleshoot > Advanced Option > Startup Repair
This will try to make Windows repair itself.
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2:
Also try to go to Troubleshoot > Advanced Option > System Restore
You can check to see if you have a restore point here where you can go back to before the issue started.
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3:
If you do not have a restore point, you can go to Troubleshoot > Advanced Option > Startup Settings > Restart
After you restart, press the button you need to to get into Safe mode, usually 4
Once in Safe Mode, backup your data if you can then open Device Manager via pressing win+x > Device manager > update all drivers that you may be able to.
Restart your PC after that.
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4:
If everything else fails, you may need a reset entirely:
In the same vain, go back to the recovery environment then go to Troubleshoot > Advanced Options > Reset this PC
Choose the option you want after that screen to keep files or not > start the reset

Hi Jascha,

Let's try to remove the battery from you laptop, it will shut down properly the laptop, wait around 30 sec. then, install again the battery and turn on your laptop again.

Regards,


Angel.

Hi Jascha

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair
See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore
Check to see if you have a restore point you can go back to

Thank you but my laptop don't have a battery.