Hi, I’m Nicole, I’ll be happy to help you out today.
The error message you are seeing may be related to a driver issue with your computer's touchpad or pointing device. Here are some steps you can try to fix the issue:
Update or reinstall the touchpad driver: Go to the manufacturer's website for your computer and download the latest touchpad driver. If you already have the latest driver installed, try uninstalling and reinstalling it.
Check for Windows updates: Make sure your computer is up to date with the latest Windows updates. Sometimes an update can fix driver-related issues.
Run system file checker.
Open Powershell admin by right-clicking the Windows logo on the taskbar then click Windows Powershell (admin).
On Powershell(admin), copy, paste, and enter each command below:
sfc /scannow
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
Once done restart the PC and check.
Method 2. Do clean boot:
A “clean boot” starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.
- In the search box on the taskbar, type msconfig and select System Configuration from the results.
- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
- On the Startup tab of System Configuration, select Open Task Manager.
- Under Startup in Task Manager, for each startup item, select the item and then select Disable.
- Close Task Manager.
- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.
troubleshooting reference:
https://support.microsoft.com/en-us/topic/how-t...
Check for malware: Run a full virus scan using your anti-virus software to ensure there is no malware on your computer causing the issue.
If none of these steps resolve the issue, I recommend doing an in-place upgrade repair to reinstall and repair all Windows components without deleting any apps or files. Follow this link for the step-by-step guide.
https://www.youtube.com/watch?v=9BWh0YRmnT8
The link to the software used in the video
https://www.microsoft.com/en-us/software-downlo...
Regards.
