Hi NancyResetar and thanks for reaching out. My name is Joseph. I'm an independent advisor. I'll be happy to help you out today.
I would suggest you refer to the below steps and check if it helps to resolve the issue.
Solution 1. Perform a clean boot to determine what application is causing the problem.
https://support.microsoft.com/en-ph/help/929135...
Solution 2. Do a repair install of Windows 10 with an in-place upgrade.
Summary
If your Windows 10 installation is demonstrating unusual behavior such as built-in apps not working or launching, you can perform a repair upgrade to fix the problem. A repair upgrade is a process of installing Windows 10 over the existing installation of Windows 10 on your hard disk, using Windows 10 installation media. Performing this can repair broken operating system files while preserving your personal files, settings and installed applications.
You may try following these steps. Check this video tutorial for detailed instructions.
https://www.youtube.com/watch?v=l06XupVqH74
I hope this helps. Feel free to ask back any questions and let me know how it goes.
Thank you!
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
